Everything we do at MetroNational comes back to our purpose: To Build Better Lives. It’s our North Star and the reason we do the work we do. As a MetroNational Bike Patrol Officer, you build better lives by forming bonds with our guests, tenants, and residents, developing relationships with them, and ensuring a safe environment on our beautiful campus in Memorial City. 

The Security Ambassador III - Bike Patrol, is responsible for securing designated areas in and around Memorial City Mall, conducting bike patrols. We believe in providing exceptional service every day and ask that you go above and beyond to make service a priority in your safety role. This position does require some scheduling flexibility as we provide security services during days, nights, weekends, and holidays. 

 Essential Duties and Responsibilities: 

• Provide excellent customer service to our clients and guests
• Perform regular exterior patrols on Bike to ensure the safety of our clients and guest
• Report security and service/maintenance related issues immediately and follow through to ensure completion
• Identify and report potential threats, hazardous conditions, and suspicious activity
• Manage conflicts with diverse groups of people by utilizing de-escalation skills and effective communication
• Respond to and document incidents within an Incident Management System
• Understand and implement Post Orders, Emergency, Incident and Action Plans
• Additional duties as assigned by manager

• Must be at least 18 years of age
• Possess a valid driver’s license with good driving record. 
• Must have the ability to successfully and comfortably ride and maneuver and a multispeed Mountain Bike for the duration of your shift with minimal interruptions
• Must be familiar or willing to familiarize yourself with Texas Bike Laws and general bike safety
• Must pass a “Motor Vehicle Records” check as a condition of employment
• Must submit to a background investigation in accordance with all Federal, State and Local laws
• Applicant will be subject to a drug screening as a condition of employment
• Must possess, or obtain, a Non-Commissioned Security Officer, Level II for the State of Texas as a condition of employment
• Required training provided by the Memorial City Security department, including required participation in all mandatory trainings
• Willing to work varied schedules that may include nights, weekends, and holidays
• May be required to assist security operations during man-made or natural disaster
• Should be familiar with Microsoft Outlook, Teams and other basic computer software
• Should be comfortable typing and completing incident related documents to include photos, witness statements and incident reporting
• This position requires working outdoors where you will be subject to the elements and changing weather conditions.

Skills, Qualifications and Other Requirements:

• Successfully complete the Security Program’s new-hire training program within one month of the job offer
• Will be required to pass First-Aid/AED training within the first year of employment (Employer Provided)
• Ability to articulate information clearly and concisely, in both verbal and written form
• Communicate well via phone or handheld radio
• Remains calm under pressure
• Great problem solver and works well independently, with little to no direct Supervision
• Exercises good judgement and initiative
• Enjoys working with diverse groups or people and organizations in a dynamic work environment

What We Offer:

• Competitive pay and excellent benefits package including 401k Program with company match
• Holiday and Spot Recognition Bonuses
• Career development opportunities, training, and certifications to help you grow your career
• Exceptional culture that values its strong history and legacy of excellence, always working with integrity, to build trust and make a true impact to those we serve and to our own Team Members

ABOUT METRONATIONAL:

MetroNational is a private, family-owned real estate investment, development, and management company located in Houston whose core interest is the Memorial City mixed-use development. The cornerstones of its business philosophy are teamwork, loyalty, integrity, and professionalism, which have led to winning several awards:

• Houston Chronicle Top Workplaces

• Houston Business Journal Healthiest Employers

• Houston Business Journal Best Places to Work

• Cigna Well-Being Award

• American Heart Association Fit-Friendly Worksite

• Mother-Friendly Worksite