Product Specialist, Enthusiast Auto Holdings (EAH) 

Enthusiast Auto Holdings (EAH) is a highly successful e-commerce company in the automotive aftermarket parts industry. EAH goes to market via nine enthusiast focused websites (banners) - ECS Tuning, Turner Motorsport, Pelican Parts, Rennline, Texas Speed & Performance, Z1 Motorsports, Z1 Off-Road, RCI Off-Road and EVANNEX. EAH serves automotive enthusiast customers who are passionate about how their vehicle looks and performs, by providing the parts, content, knowledge and support to make their vehicle come to life. We also serve a global network of specialty installer shops that solve for customers looking for a "Do it For Me" option. EAH’s leadership team has delivered strong organic growth with market-leading profitability. EAH has also completed multiple acquisitions and plans continued expansion of its served markets via acquisition.

EAH is owned and supported by Cortec Group, a premier private equity firm. Cortec has invested millions of dollars to expand EAH’s operations, facilities, technology, and leadership. Among other investments, EAH has recently completed a significant facility expansion at its primary distribution center and is in the process of implementing enterprise-level ERP / WMS / OMS systems.

EAH is seeking a Product Specialist that will be responsible for our catalog of products - this includes maintaining our existing product catalog; ideation, onboarding, and merchandising of new products and brands; providing product support to our customer-facing teams across our nine banners and 20+ in-house-brands. This position will be based out of the Company’s Wadsworth, OH headquarters, with meaningful travel requirements to other banners.

Responsibilities: 

• Web Catalog – Partner with our Sales/Marketing team to ensure we are offering
  the best product offering based on customer feedback.  Attractively merchandise
  products on our customer-facing websites with category locations and vehicle
  fitments. Write product detail page descriptive copy that is informative and
  engaging.  Coordinate and execute product uploads or updates across the
  catalog.
• Web Catalog Pricing – Review and optimize the price for new and existing
  product to align with pricing strategy by product type.  Monitor competitor
  pricing to ensure Evannex remains competitive in the market.?
• Product Development – Participate in the development and support of new
  products for Evannex.  Define a clear sales expectation and cannibalization
  analysis for each product line or product that is being contemplated for
  onboarding.  Accountable for the success of the product launch by making sure
  we deliver on the agreed upon sales and margin projections.?
• Inventory Support - Ensure we have accurate forecasting for projected volume,
  partner with Sourcing & Purchasing to ensure we have the appropriate items in
  stock.
• Market Data - Analyzing and acting on feedback from Sales/Customer Service,
  email marketing, and social media interactions to improve our customer
  experience by creating and maintaining a best-in-class product catalog.
• Marketing Support - Assist in finding influencers that can be utilized to
  promote new products.  Work with creative team to include relevant and vehicle
  specific photos, GIFs, and/or video content
• Other Responsibilities - Perform other duties as assigned by the business.

•  Passionate about the EV industry - Previous experience with Tesla or EV is
  preferred
• Upbeat, cheerful, positive personality that is customer focused
• Previous experience in an ecommerce environment is preferred
• 1 – 2 years of proven experience in customer service and or sales with the ability
  to troubleshoot and successfully resolve customer issues.
• Excellent communication skills, with the ability to interact effectively with both
  customers and internal stakeholders.
• High school diploma or equivalent; additional education or certifications in
  customer service or product support is a plus.
• Professional phone etiquette and written communication skills.
• Strong organizational skills and attention to detail.
• Skilled at computer and data entry skills
• Ability to work independently as well as part of a team.