Lead Case Aide

Rockville, Maryland

Position: Lead Case Aide

General Description: Monitors the overall conduct and behavior of the residents in NSES, supervises Case Aides, and assists in meeting the basic needs of the residents.

Essential Duties and Responsibilities:

• Provides supervision for all Case Aides on shift ensuring case aide duties are fulfilled.

• Creates and administers performance evaluations and staff performance memos when applicable.

• Trains new staff and provides orientation to mission, protocol and NSES-specific policies and procedures.

• Works with the Operations Manager to maintain staff schedule and ensure staff coverage.

• Works closely with NSES Administrative team to ensure effective operation of the program and facility.

• Identifies potential problems in personnel management, availability of resources, and participates in the management and resolution of these problems.

• Registers new residents into the facility.

• Provides a “listening” ear for residents.

• Maintains log notes that should document all important and relevant incidences and briefs next staff at shift change.

• Monitors the conduct and behavior of residents, reporting any unusual circumstances and records critical incidents to Support Services Manager, Case Managers, Operations Manager, as well as the Program Director.

• Provides emergency intervention in response to hostile situations and crises and follows protocol to address emergencies to include contacting the Program Director or Operations Manager and/or calling 911 when applicable.

• Monitors medication of residents.

• Provides transportation services for residents in situations where the case manager is unavailable.

• Attends and participates in scheduled NSES staff meetings and trainings.

• Facilitate house meetings when applicable

• Responsible for facility maintenance, ensuring cleanliness, safety and operational integrity.

• Additional duties as assigned by the supervisor

Required Knowledge, Skills, and Abilities:

• High school graduate or GED. Minimum 6 to 12 months related experience. Will consider combination of qualifications equal to educational and work experience

• Previous supervisory experience preferred

• Bilingual Preferred

• Demonstrated proficiency of Microsoft Office Suite (word, excel, outlook).

• Must have a valid driver’s license and clean driving record

• Ability to write routine reports and documents.

• Ability to solve problems, negotiate and deal with a variety of concrete variables.

• Knowledge and experience in administering CPR and minor first aid.

• Ability to establish and maintain positive working relationships.

• Knowledge of Best Practices including Trauma Informed Care and Harm Reduction