About 5x5 Co-Op:

The 5×5 Data Co-Op is the first member-driven data cooperative that provides high-quality data as a

service to its members.

Unlike traditional data aggregators and brokers, the co-op is a sustainable and trusted source for platforms and service providers faced with rising data licensing costs and diminishing quality. 

The 5×5 Co-op is formed by hundreds of contributing members whose exhaust signals are the basis for verified data assets. This means the cooperative acts as the processing hub to turn these exhaust products into data that strengthens member’s platforms.

https://5x5coop.com/ 

About the job:

5x5 is seeking a highly skilled Customer Onboarding Specialist to oversee and streamline the customer onboarding process, both independently and in collaboration with our team. In this role, you will be responsible for educating new customers about our data products, resolving technical issues, and ensuring a seamless adoption of our products and data. The ideal candidate will demonstrate high energy, a strong passion for customer success, exceptional organizational abilities, and proficiency in communication through email and Slack. Effective time management and adherence to onboarding timelines for multiple customers are essential to excel in this position.

• Provide an exceptional support experience via email, web and/or phone for our customers using 5x5’s products.
• Partner with the Sales and Customer Success teams to gain a deep understanding of customers’ data requirements and product objectives.
• Project manages the data testing process and develops mutual success plans with new 5x5 customers.
• Maintain a high level of customer satisfaction by providing regular check-ins and support during the onboarding process.
• Troubleshoot with internal engineering teams on AWS, S3, Snowflake, or GCP related issues affecting successful onboarding.
• Conduct onboarding calls to discuss testing plans and best practices, ensuring effective implementation.
• Ensure successful setup of data sharing methods to streamline data delivery.
• Update HubSpot and document interactions and feedback for thorough record-keeping.
• Facilitate scheduling of meetings and respond to inquiries within a 24-hour period.
• Manage and coordinate communications between internal teams to ensure alignment and effectiveness.
• Own the customer onboarding process and create mutual success plans to drive value and achieve customer goals.
• Deliver timely technical resolutions to issues, maintaining a high level of customer satisfaction.
• Act as the bridge between 5x5 customers and the product/engineering team, facilitating clear communication and feedback.
• Strong sense of JIRA ticketing to help streamline and project manage tickets, and ensure timely delivery of onboarding items.
• Develop and maintain expert-level knowledge of 5x5’s data products and solutions.

Qualifications:

• 2-4 years of experience in a Technology environment providing customer service.
• Bachelor's Degree or higher in relevant field or equivalent experience.
• Prior experience in a customer-facing or consulting role is preferred.
• Excellent verbal and written communication, interpersonal, and problem-solving skills.
• Strong ability to manage time effectively, prioritize tasks, and meet deadlines.
• Willingness to take initiative and contribute to achieving company goals.
• Demonstrated ability to work independently and collaboratively within a fast-paced environment.

Benefits:

• Competitive Medical, Dental, and Vision plans
• 401k with Company Match
• Flex-time and open vacation policy
• Tremendous growth opportunity within a fast-growing start-up
• Short-term and long-term disability
• Life Insurance

5x5 Co-Op is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to the team. 5x5 does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.