POSITION DESCRIPTION

Position Title: Student Success Coach 

Department/Unit: Student Affairs

Classification: Specialist V 

Status (exempt/non-exempt): Exempt

Salary: $49,981 - $52,003 Per Year

Reports to: Associate Dean Student Affairs

Percentage: 100% 

Annual/Academic year: Annual (12 months)

An application is complete when the following have been uploading :

• a resume
• a cover letter

Benefits and Insurances 

• Employer premium support for Medical, Dental and Vision Insurance 
• Optional employee paid insurance - life, AD&D, Short Term Disability 
• Paid holidays 
• Oregon PERS retirement- includes 6% of annual salary paid by employer (IAP)
• Tuition waivers- employee & dependents

POSITION SUMMARY

The Student Success Coach is responsible for promoting a positive learning experience for students to effectively increase student outreach, retention, and completion. The position assists students with processes related to admissions, registration, educational and career planning, transfer services, engagement, graduation, and other related topics, as needed.

The Student Success Coach will actively manage a caseload of students through admission to program completion.

DUTIES & RESPONSIBILITIES

Success Coach – Caseload

Connect with students at a minimum of at least once per term, using multiple modalities, tailoring communication to student preferences to:

•  Assists students in the development of an educational plan that connects to an individual career plan, including choosing a program of study, and educates students on the importance course planning.
• Assisting students with goal setting, time-management, college and career readiness skills, and providing continuous communication and follow-up to maximize degree/certificate attainment.
• Support students in the use of the college registration portal, financial aid portal, canvas, OCCC email, and other college resources and systems.
• Provides basic financial aid information to students, referring to Financial Aid Coordinator as needed.
• Monitor and evaluate satisfactory academic progress of caseload students
• Refers students to appropriate internal and/or community-based organization for support services.
• Tracks outcomes on a semester basis for retention, completion, and graduation purposes; utilizes data to make data-informed decisions.

Outreach Activities

• Participate in recruitment activities in high schools, non-profit organizations, businesses, workforce centers, and other spaces.
• Track and follow up with all potential applicants. 
• Assists with the development and presentation of student recruitment, success, retention, and completion activities and materials to support students individually and/or in group sessions

Miscellaneous

• Attends college activities and events to interact with college students, faculty, and staff.
• Participate in campus wide committees
• Other duties as assigned

The list of essential functions is intended to be representative of the tasks performed by this position. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

SUPERVISES THE FOLLOWING STAFF

This position does not supervise but may direct the work of student workers

EDUCATION & EXPERIENCE

Minimum Qualifications:

• Associate Degree
• Experience in academic advising, student services, or other closely related position
• Good oral and written communication skills

Preferred Qualifications:

• Bachelor’s Degree
• Bilingual – Spanish
• Experience in counseling/human services

OCCC is especially interested in qualified candidates who can contribute to the diversity and excellence of our college.

Knowledge, Skills, Abilities and Personal Qualifications:

• Knowledge of federal, state and local laws, statutes, regulations, codes, and standards related to the area of responsibility.
• Ability to identify and incorporate continuous changes in federal and state policies and procedures, ensuring OCCC compliance.
• Ability to deliver effective public presentations
• Ability to work independently and as part of a team
• Ability to maintain professional partnerships both internally and externally
• Ability to establish interpersonal rapport and relate to students from a wide range of backgrounds and cultures
• Verbal and written communication skills, and ability to develop and deliver effective public presentations.
• Ability to analyze, organize and prioritize work while meeting multiple deadlines.
• Computer literacy with proficiency using Microsoft Windows, Microsoft Excel and Word, email, the Internet and social media.

WORKING ENVIRONMENT & PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to sit, see and talk or hear.

The employee is often required to have mobility to move between offices, classrooms, and floors; use hands to finger, handle or operate computers, objects, tools or controls; and reach with hands and arms.

Light physical exertion with occasional, bending, stooping, pulling, and moderate lifting, employee must occasionally lift and/or move up to 25 pounds and have the ability to carry equipment and tools of moderate weight, using arms and hands.

Specific vision and hearing abilities required by this job include close vision and the ability to adjust focus, and complete and maintain various types of records. Ability to hear the conversational voice and effectively communicate responses.

Work occurs in an office environment with potential for interruptions and background noise.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We strive to recruit, develop, and retain the most talented people from a diverse candidate pool, and we encourage applications from persons with varied backgrounds and perspectives.

In support of Oregon Veterans Preference in Public Employment, we encourage veterans and veterans with disabilities to explore employment opportunities at Oregon Coast Community College.

All positions at Oregon Coast Community College are required to be available for work onsite as requested by the college. 

Employees must maintain Oregon residency as a condition of employment.

Federal law prohibits the College from employing an individual who has not provided documentation for verification by the third day of employment.

Contact Human Resources if you need assistance and/or an accommodation to aid your participation in our hiring process, at 541-867-8515.

• Notice of Affirmative Action Policy-  It is the policy of Oregon Coast Community College not to discriminate on the basis of race, color, sex, sexual orientation, gender identity,  marital status, religion, national origin, age, disability, veteran status, or family relationship (ORS 659.340), in admission and access to, or treatment in, employment, educational programs, or activity as required by Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, the Age Discrimination Act, Americans with Disabilities Act, the Civil Rights Act of 1991, and their implementing regulations.