The Tool Repair technician reports to the Store Manager. 

This role oversees the service, maintenance and repair of gas-powered, electric and battery powered tools/equipment. They are responsible for the entire tool repair area ensuring maximum sales, profitability, efficient service-repair, purchasing, merchandising, inventory control and operating costs. 

RESPONSIBILITIES 

· Ensure that all customers are delivered consistently good service, by offering a respectful environment. 

· Make certain all complaints and/or concerns are resolved timely and effectively to HLC standards.

· Provide a safe and clean environment in the Tool Repair area and report any issues to management.

· Be certain that customers clearly understand any repair to be completed along with warranty details and pricing.

· Accurately enter customer information, tool details, repair details, print order and label items clearly for future repair and/or pickup.

· Build on ability to troubleshoot a tool without disassembly to identify the problem by the symptom and customer description.

· Review and update the Tool Repair report daily providing accurate Opportunity status and next date required to maintain current jobs are in proper rotation and your time is managed effectively.

· Prioritize and schedule new repairs based on current repair times. (If a 44 customer you may entertain earlier repair time if your schedule allows)

· Submit warranties as applicable: Communicate requirements and status to customer.

· Accurately and efficiently repair a wide variety of hand/power tools that Hingham Lumber sells. (Typically only brands that are sold by HLC)

o Including by not limited to: 2 to 4 cycle gas powered engines, battery and electric powered hand tools and manual hand tools

o Push mowers, generator, snow thrower, trimmers, blower, chain saws, drills, nail guns, saw of  all kinds.

· Perform physical counts, creating new part sku’s in ERP system and identify multiple sources to keep costs low.

· Ensure proper service merchandise inventory levels are maintained. 

COMPETENCIES AND QUALIFICATIONS:

· Strong analytical skills, ability to multitask in a fast-paced environment

· Ability to proficiently use computer (Microsoft office)

· A bold decision maker able to work in a dynamic, fast paced environment

· Strong leadership qualities

· Excellent organizational and communication skills

· Strong business acumen

· Good interpersonal skills 

· Excellent trouble shooting and problem-solving skills

· Strong work ethic and ability to meet critical deadlines

· A minimum of 5 years’ experience working on engines and/or tool

· Ability to operate a wide variety of hand and power tools

· Associates degree or equivalent experience