Job Summary

Cash Support is responsible for preparing payment batches, locating payment details, and monitoring daily cash flow for the department. They ensure clients receive accurate payment information and promptly identify and report any payment issues or discrepancies to the Supervisor or Lead.

Major Responsibilities/Activities

• Verify accuracy and scan bank receipts to clients and communicate any discrepancies immediately to Supervisor or Lead.
• Email payment details to clients.
• Verify, tally and tear scanned checks.
• Consolidate and print accurate barcode coversheets for payment batches.
• Research and locate payment details for checks via online or phone following department expectations.
• Maintain logins for various websites and communicate website/login issues.
• Monitor and maintain payment batches for timely posting.
• Retrieve Payments/EOB’s from Document Management System.
• Research and notate accounts with proper payments details.
• Monitor and pull needed EOBs timely to ensure clients meet close date.
• Knowledge of government payor programs and insurance EOBs.
• Communicate with payors, staff and clients as needed.
• Respond to questions in a timely and professional manner.
• Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulations.
• Work independently to define problems, identify causes, and initiate steps necessary for resolution in a timely manner; follow through with the process to completion.
• Consistently support and demonstrate the company mission and values.
• Serve as backup to other team’s members as required.
• Research and respond to inquiries in a timely and professional manner.
• Perform other necessary tasks as assigned by supervisor.
• Adhere to policies and procedures.

Required Education, Skills, & Experience

• High School Diploma or GED.
• Flexible in adapting to shifting daily priorities.
• Ability to meet deadlines and work within tight time constraints.
• Capable of handling a large volume of work.
• Skilled at identifying relevant information from reports or other documents.
• Process batches with accuracy and attention to detail.
• Consistently meet or exceed established productivity and quality standards.
• Excellent communication skills, both verbal and written, with professional telephone etiquette.
• Highly organized and capable of managing multiple projects under pressure.

Preferred Education, Skills, & Experience

• Strong computer skills, including proficiency in Excel, Word, Open Office, 10-key, Outlook, and PowerPoint.
• Quick thinker with the ability to work independently and solve problems.
• Possess excellent working knowledge of team objectives, duties, tasks, processes and production.
• Medical transportation and billing processes.
• Terminology on a Patient Care Report (PCR), Hospital Face Sheet, and/or a Computer Aided Dispatch (CAD) Sheet.