Who is EMS|MC 

EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between.  

For over 25 years, our high-quality service, results and customer-centric approach have set the standard in professional EMS billing. We have an emphasis on patient satisfaction and our client customization enables us to fulfill our mission of providing value-added, innovative financial services that enhance the delivery of a cost-effective EMS system. 

With this level of specialization, we have built a team of dedicated, industry-leading experts with unprecedented experience to maximize our clients EMS revenue.   

Why EMS|MC: 

• Career development plans and employee resource groups 
• Weekly wellness seminars 
• Comprehensive benefit package including medical, dental, vision and life insurance 
• All equipment provided 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Job Type: Full-time 

Location: On-Site - Rancho Cordova, CA

Title:  Support Specialist I

About the role:

Under the supervision of the Division Manager, a Support Service Specialist provides a full range of support functions in line with company policies and business plans and in a cost-effective and efficient manner.

As a Support Specialist with EMS|MC, you will:

• Process, sort, and distribute daily incoming mail and faxes to appropriate departments for processing.
• Process and log incoming daily patient care reports.
• Process insurance claim forms to attach all appropriate documentation such as the patient care report and/or insurance explanation of benefits.
• Process outgoing mail such as placing outgoing correspondence in appropriate envelopes along with mailing label and metering the mail.
• Prepare correspondence to be scanned into the imaging system for processing or for record keeping.
• Prepare and fax Hospital Face Sheets requests on a weekly basis to include contacting the
• Hospital to obtain contact information for the Medical Records Department.
• Stamp and audit payments received prior to deposits to ensure accuracy of payment and payee.
• Prep and tally cash batches.
• Pulling patient demographic information from hospital connections.
• Cross training of front desk functions.
• Undertake any other duties as required, which are commensurate with the position.
• Adhere to all company policies and procedures.

You will be successful in this role if you:

• High School Diploma or GED
• Good computer knowledge such as Excel, Word, Open Office, Outlook and PowerPoint.
• A Fast thinker can work independently with problem solving skill.
• General use of office equipment or programs i.e. fax, phone, outlook
• Ability to communicate professionally, accurately, and effectively, both verbal and written, as well as on the telephone.
• Organized individual who can manage multiple projects under pressure.

Key skills we hope you have:

• Detail oriented.
• Multi-tasking in a fast-paced environment

Pay Rate: $15-$20

EMS|MC is an equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status. 

We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply.