Position Overview: As the Deposit Operations Manager, you will directly manage a group of Specialists and Analysts who are responsible for engaging with our members and internal teams to offer options that provide appropriate solutions and/or processing the work associated with this function. You will also be accountable for achieving key service metrics, and managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and control guidelines within operational functions and processes, which will involve decision making and empowerments. You will ensure all work is processed within assigned service levels and meets Legal/Compliance/Regulatory requirements. And, you will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance.

What You Will Do:

• Lead, coach, mentor, and influence Deposit focused Operation teams
• Make informed business decisions using independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and credit union.
• Oversite of daily activities of back-office functions including, but not limited to, international and domestic incoming and outgoing wires, FED currency orders, return and exception processing(ACH/Check), stop payments, ACH Origination Setup, customer notices, bill pay, ATM/ITM, mobile and business RDC transaction reviews, fraud suspect transactions, digital banking functions and associated treasury servicing, IRA and HSA form and tax withholding processing, FED adjustments, reclamations and other deposit operations as assigned
• Manage and oversee the credit union escheatment process
• Team deliverable monitoring of transaction and statement research and adjustments
• Developing and maintaining a working knowledge of credit union products and services.
• Oversite of Credit Union’s year-end reporting requirements including IRS tax reporting.
• Assisting in special projects as assigned
• Researching and analyzing problems for members, branches and departments, relating to the Deposit Operations area and resolve issues promptly
• Manage commercial/treasury systems, back-office account servicing and annual ACH/RDC user audits
• Develop and implement strategies to improve operational efficiency and member service outputs
• Monitor and analyze departmental performance metrics to identify areas for improvement
• Collaborate with other departments to ensure all member needs are met effectively
• Stay up to date with industry trends and regulations to ensure compliance
• Provide training and support to staff to ensure necessary skills, resources and knowledge to perform their duties effectively
• Drive the support and knowledge growth of the team in relation to ACH processing, while adhering to NACHA rules and associated regulations
• Ensure team’s adherence to operating policies and procedures, and legal and compliance regulations
• Act as the primary conduit for Internal Audit request, delegations of and/or completion of requested items.
• Ensuring team Service Level Agreement (SLA) are clearly communicated, monitored and reviewed for adjustments associated to tasks and departmental ticketing queue.
• Leads/participates in the identification, development and implementation of new initiatives, operating workflow, additional services/applications or operational efficiencies including potentially leading special project teams or cross functional work groups.
• Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.
• Serve as backup, able to execute the job responsibilities of Deposit Operations Specialist and Operations Analysts, as warranted, while meeting the same standards.
• Oversite and or assist as needed with escalated calls concerning all transactional deposit operations items and provide direction on appropriate action to mitigate the Credit Union’s risk of fraud loss, including restriction or denial of services, placement of holds, and handling of ACH, check and wire transactions. 
• Monitor the productivity and daily tasks of the teams to ensure compliance with credit union policies and regulatory requirements, and to maximize operational efficiencies and operational excellence.
• Maintain oversight of General Ledger balances/reconciliations associated to Deposit Operations.
• Oversite and monthly presentation of deposit trend data and metrics, such as department activity volumes, fraud prevention results, and overall experiences related to Deposit Operations. 
• Manage deposit operation vendor relationships and correlating systems. Duties will include but are not limited to troubleshooting systems issues, user maintenance and lead product enhancement efforts and UAT
• Attend credit union training sessions, conferences, or seminars as approved by supervisor. Maintain awareness of policies and regulations related to duties and responsibilities.

Our Ideal Candidate

• Associate’s degree in business, finance, or a related field or equivalent work experience. Bachelor’s degree from a four-year degree is preferred 
• Five years of banking/credit union experience required, with previous experience leading a team preferred 
• Proven ability to adapt to change and understand downstream impacts to the programs, processes, team and internal business partners
• Promote the image of Vibrant in a professional and positive manner.
• Ability to work multiple projects in a fast-paced environment including effectively prioritizing tasks, delegating as necessary, and driving projects to completion while maintaining SLAs and day-to-day program requirements.
• Deep knowledge and experience working with core banking systems, NACHA, Reg CC & E, FRB Servicing, Payment Exchange or associated back office operational systems in general
• Ability to effectively execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business
• Confidence to make informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority level.
• Ability to analyze data and identify trends
• Proficiency in Microsoft Office and banking software
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Direct Reports

• Deposit Operations Analyst
• Deposit Specialist

Environmental and Physical Activity Requirements:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The daily responsibilities of this position constantly require effective talking, hearing, walking, finger dexterity, reaching, stooping, and grasping functions. The position also often requires reaching and lifting (up to 25 pounds). Frequent sitting, standing, and repetitive motion activities are also required. Must be able to read print and computer-based materials and to do so with consistent accuracy. Most of these functions require light physical exertion and are conducted indoors at controlled degrees of temperature.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.