Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, Worcester Community Action Council (WCAC) creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways. WCAC serves 45 towns in Central and South-Central Massachusetts with offices located in Worcester, Southbridge, Webster, East Brookfield, and Leicester. We are a team of 145 employees and an annual budget of approximately $35 million. We are committed to a workplace culture with a shared passion for our vision that promotes teamwork, respect, and the opportunity to make a difference. 

What we offer:

WCAC provides on-the-job training and professional development opportunities. As well as an excellent benefit package with no waiting period to enroll in health, dental, vision, life/LTD, and 403(b) retirement plan. Generous paid holiday calendar, vacation, personal and sick time. In addition to fair and transparent pay practices, we offer an additional pay differential to bilingual employees. 

Position Summary:

WCAC has contracts with the Department of Energy (DOE) and the major local utility companies to install energy conservation measures in eligible income homes. The Client Intake Support Specialist will serve as the first point of contact for all clients that have questions or need regarding energy services. The Client Intake Support Specialist will perform informational intakes on all clients looking for new energy efficiency services to ensure they are eligible for WCAC programs. This intake time will also be used for the staff member to set clear expectations of our programs and processes. It will also allow Client Intake Support Specialist to build a relationship with clients as this staff will then become the first point of contact for all client's questions and concerns after the initial energy visits. 

Qualifications:

Research shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WCAC we are dedicated to building a diverse, equitable, and inclusive workplace so if you are excited about this position, but don't meet all of the qualifications, we encourage you to apply anyways. 

• Familiarity with residential energy efficient and renewable technologies, specifically related to lighting, appliances, weatherization and HVAC
• Experience or advanced courses in Energy Efficiency and Construction a plus.
• High School Diploma or HiSet equivalent required, associate or bachelor's degree a plus.
• Demonstrated customer service skills, attention to detail and outstanding level of professionalism. 
• Strong outreach, organization, and self-motivation skills.
• Excellent written and verbal communication skills.
• Must work cooperatively and effectively with a diverse population.
• Strong technology skills, knowledge of Microsoft Office, Mondays.com and ability to quickly master proprietary software programs.
• Embraces and promotes diversity, equity, and inclusion initiatives.
• Ability to speak Spanish or other languages, a plus.

Other Requirements:

• Must pass Accurate Background check including CORI and drug screening.
• Valid driver's license and reliable transportation required. 

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental ability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.