Job Title: Co-Manager

 

You’re a natural leader, engaging and inspiring. You’re self-driven, motivated, and naturally curious and passionate about your workplace. You take pride in delivering exceptional customer service through maintaining and representing a company’s core values. If this is you, read on!

As a SOLSTICE Co-Manager, you’ll be a trusted partner to your Store Manager (SM), Multiple Store Manager (MSM), or Marketing Manager (MM) to own the operation and success of your location, ensuring the store is consistently meeting and exceeding performance goals and company standards. Our Co-Managers lead by example, reinforcing our service and selling expectations and creating an outstanding store experience.

Responsibilities:

Includes all duties of the store team, as well as:

• Model and lead store selling and  service efforts, ensuring personal goals are met, while driving Framework, store sales, and productivity
• Self-motivated/takes initiative to ensure all operational functions are being completed accurately and timely; delegate, direct and prioritize tasks, as needed
• Stay up to date with corporate communication; ensure the store team is kept informed through the Daily Focus/Communication Binder, touch bases, store meetings etc.
• Partner with the SM/MSM/MM in training and supervision of the team to drive results and develop and maintain selling, service, and product knowledge skills; coach and guide Selling  Specialists and Keyholders
• When the SM/MSM/MM is not available, communicate as needed with the Director of Stores 
• Partner with SM/MSM/MM, or Director of Stores to address concerns related to unsatisfactory performance and policy violations in a timely manner
• Recruit, interview and hire for all open positions and partner with SM/MSM/MM on final approval and offers. 
• Create and promote strong business relationships with vendors, mall management and local businesses as well as controls the four wall expenses and profitability
• Provide feedback and suggestions to your SM/MSM/MM relating to your store, customer and/or market needs
• Owns personal development; actively listens and accepts feedback, direction and guidance

Qualifications:

• Prior retail sales management and customer service experience necessary; experience with luxury goods a plus
• Passion for fashion, trends and style
• Demonstrate strong leadership ability;  approachable, engaging and proven conflict resolution skills
• Operates well in a fast-paced environment; adapts well to changes in traffic patterns, environments, tasks, etc.; proven time management and organizational skills
• Positive attitude and approach to work; remains engaged, motivated and productive during downtime
• Excellent verbal and written communication skills; is  able to adapt style, as needed
• Proficient in Microsoft Excel, Word and eMail
• Proven analytical skills
• Strong attention to detail
• Confident and mature
• Reliable and punctual
• Able to work flexible hours, including nights, weekends and Holidays
• Ability to stand for long periods of time
• Ability to climb a ladder 
• Ability to lift and carry 25 pounds
• College degree preferred

*Hours may vary due to regulations set forth by specific states