As a Business Development Manager for Independent Accounts, you will be responsible for ensuring client satisfaction, supporting key client relationships, and addressing inquiries and concerns promptly and effectively. This position requires strong communication skills, a proactive customer-centric mindset, organizational skills, and the ability to handle multiple tasks in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES: other duties may be assigned as needed.

Support Key Growth Partners Owned by Outside Sales

• Customer Marketing and Campaigns

Own RFP Process

• Quarterback process

• Streamline process for Finance

Pipeline Management & Administration Function

• Quarterly Business Review and Quarterly All Sales Meeting

• Take notes during calls and send follow up items

• Build agendas and actively participate in customer visits

• Customer Training Quarterback for effectiveness and ROI

• Develop Templates and cadence for engagement

Owning Independent and Basic House Accounts

• Enable outside team to focus with partners that are growing

• Increase touchpoints and reverse declines with C & D accounts.

Developing Warm Leads

• Playbook development

• Independent Jan/San Distribution

• Buying Group Targets

• Basic Coatings

• Non National Account End Users

• K – 12

• Higher Education

• Transportation

BEHAVIORAL CAPABILITIES

Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

End Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gain their trust and respect.

Integrity: Acts consistently with company values and the highest standards of ethical behavior.

Interpersonal Savvy: Relates well to all kinds of people, up, down, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Written/Verbal Communications: Is able to write & speak clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

Negotiating: Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can negotiate with concessions without damaging relationships; can be direct, forceful and diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.

Decision Quality: Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very top-line oriented; steadfastly pushes self and others for results.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent; bachelor’s degree preferred.

• Proven work experience as a Business Development Manager or in a similar role, preferably in an independent account management capacity.

REQUIRED SKILLS

• Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly and concisely. Successful candidate will be asked to visit customers and attend customer dinners and events.

• Strong interpersonal skills, with the ability to build and maintain relationships with clients and internal teams.

• Outstanding problem-solving and decision-making abilities, with a proactive customer-centric mindset.

• Ability to multitask and prioritize tasks effectively in a dynamic and fast-paced environment.

• Proficiency in using CRM systems and other customer service tools.

• Familiarity with independent account management principles and practices is a plus.

• Project management skills, including the ability to coordinate and oversee large installs, rollouts, and other customer-related projects.

PHYSICAL REQUIREMENTS

Computer work for extended periods of time

Equal Opportunity Employer