Hennepin Arts drives cultural and economic vitality in Minnesota through leadership of the dynamic Hennepin Theatre District in downtown Minneapolis and educational programming that reaches every area of the state. Our historic venues — the Orpheum, State, Pantages and Dudley Riggs theatres, as well as our event center, The Hennepin — light up Hennepin Avenue with top-tier entertainment, including the best of Broadway and a wide variety of arts programming. 

Hennepin Arts celebrates diversity in all its aspects, ensuring equity and establishing a safe and inclusive environment for all. We continue to examine ourselves and our structures to ensure we are free of bias and inequitable practices. We work to create welcoming spaces that invite people to be their authentic selves.  

The Front of House - Usher position is a key component of Hennepin Arts' customer service team, serving as the primary point of contact for most patrons attending events at our theatres. Ushers are responsible for creating a welcoming and inclusive atmosphere, ensuring each guest feels comfortable and supported throughout their visit. They play an essential role in facilitating smooth entry, providing directions, offering assistance, and addressing any guest inquiries or concerns. By maintaining a high level of service, Ushers contribute to the overall success of the organization's diverse entertainment programming and help deliver an exceptional guest experience.

RESPONSIBILITIES

Operations - 60% 

• Maintain the cleanliness and order of all theatre spaces and property
• Ensure a “show ready” condition prior to opening to the public
• Distribute programs and insert program changes as needed
• Respond to emergency or evacuation situations in accordance with the Theatre evacuation plan and provide direction to guests
• Assist in ensuring that all theatre policies are followed

Customer Service - 30% 

• Direct guests to their seats in the theatre in a friendly and welcoming manner
• Assist guests with special needs as directed by Floor Captain or Event Manager
• Scan or read theatre tickets and direct guests to the proper entrance into the theatre
• Direct or guide guests to facilities located inside or outside of the Theatres

Other - 10% 

• Perform other duties as assigned

QUALIFICATIONS

• Ability and comfortability present information to staff, clients, coworkers and the general public as needed
• Evening and weekend availability
• Minimum of one year customer service experience and/or conflict resolution
• Demonstrated work or extracurricular activity history that demonstrates the pursuit of a career in the live entertainment and event management field
• Basic mathematical competency and cash counting
• Knowledge and interest in popular culture and live entertainment
• Bilingual in English/Spanish is a plus
• Computer proficiency: Word, Excel and Outlook
• Ability to establish and maintain relationships