• Serve as an active liaison for all LA Tourism Lead Hotel and venue members within Los Angeles and for the entire portfolio of Tourism Marketing District (TMD) and non-TMD Lead Hotels. Responsibilities include conducting scheduled quarterly visits and managing all ad hoc requests and communications such as deployment updates, hotel renovations, and coordination of travel, tradeshow, familiarization trips, and sales missions. Collaborate on revenue strategizing by identifying high-yield feeder markets, assessing viable vertical segments, and critical need dates. Additionally, act as the “face” of the LA Tourism organization and Hotel Sales in all related engagements. (40%)
• Perform essential business activities including, but not limited to; planning and coordinating complex customer site inspections for Lead Hotel members and member venues. Serve as a primary contributor in organizing and delivering regional familiarizing trips, client blitzes, missions, and events. This “Site Inspection Specialist” role supports account engagement and relationship management efforts, aids National Director, Hotel Sales in driving client relations, and contributes to booking conversions for professional meetings and events. (25%)
• Act as the subject matter expert for all LA Tourism Member Regions, maintaining comprehensive knowledge of those markets, member hotels, member venues, and competitive destinations. Continuously assess new and existing account prospects to be added to the Hotel Sales account portfolio. (10%)
• Actively participate in weekly and monthly sales meetings, sales strategy sessions, annual sales meetings, training sessions, bi-weekly 1-on-1 meetings, and other sales related meetings, as required. (10%)
• Attend trade shows, industry and customer events, sales missions, familiarization trips, and meetings that are strategically identified to drive direct sales to the Los Angeles member Lead Hotels. (5%)
• Accountable for established goals which are determined annually. (5%)
• Perform other duties as assigned. (5%)

 SOME OTHER THINGS YOU MAY DO

• Maintain regular, detailed, and accurate use of the organization’s CRM (SimpleView) to manage and document all account information, contacts, and proactive selling activity. 
• Regular and proficient use of online and digital sales tools including but not limited to the meetLA website, meetLA App, Virtual Discovery virtual tour, Venue Finder tool, and other relevant platforms.

WHAT YOU’LL NEED TO SUCCEED 

• A minimum of 6-8 years’ relevant experience required, of which 1-2 years must be directly related to selling and meetings/events planning and execution. 
• Must possess and maintain a current, valid driver’s license and be able to drive a vehicle for work-related travel as needed and as applicable to the position. 
• Must be willing to partake in a comprehensive background check including a drug test in accordance with applicable laws.
• Occasional domestic travel two times per year. 
• Availability to work evenings and weekends as needed, typically two or more times per month. 
• Proactive selling and/or customer service experience within the Tourism, DMO and/or Hospitality disciplines is required. 
• Previous multi-unit hotel sales preferred. 
• Ability to establish and maintain a systematic approach for assuring high standards of productivity within the department.
• Must be proficient in MS Office (Word, Excel, PowerPoint).
• Excellent verbal, written, and interpersonal communication skills. 
• Dependable, great attitude, highly motivated and a team player.
• Possess strong organizational skills and attention to detail. 
• Ability to multi-task and meet multiple deadlines.
• Ability to communicate effectively across various departments. 
• Ability to work in a changing environment.

NICE TO HAVES 

• Bachelor’s Degree preferred (Tourism or Hospitality).
• Prior experience in DMO/CVB Group Sales, Multi-unit Hotel Group Sales, and/or Hotel NSO/GSO Sales experience preferred. 

COMPENSATION RANGE

Exact compensation may vary based on skills and experience.

$100,000 - $115,000 annually

Eligible for Sales Incentive Plan

WHAT’S IN IT FOR YOU

At Los Angeles Tourism, we believe your best work happens when you have the tools to stay healthy, enjoy the present moment, save for your future, and look forward to coming into work. That’s why we’re committed to providing a competitive and comprehensive benefits program.

• Early Friday’s – our office closes every Friday at 2:30 pm
• Holiday Office Closure (December 24th – January 1st)
• 12 Paid Company Holidays
• Paid Vacation Time
• Paid Sick Time
• Paid Floating Holidays
• Paid Family Leave
• Comprehensive health insurance (both PPO and HMO plans available)
• Dental and vision plans (100% employer paid for some elections)
• Pet insurance
• Employer-paid life insurance, AD&D, short-term disability, and long-term disability, Aflac
• Employee Assistance Program 
• Flexible Spending Account (Healthcare & Dependent Care)
• 401(k) Retirement Savings Plan with up to 6% match that vests immediately 
• 401(k) match for qualified student loan payments
• Monthly internet and phone stipend

Los Angeles Tourism & Convention Board reserves the right to modify the benefit plans and employee services at any time, with or without notice.   

PHYSICAL REQUIREMENTS  –  ESSENTIAL PHYSICAL TASKS 

The physical demands are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, move. The employee must occasionally lift, carry, pull, push, transport and/or move up to 40 pounds. Ascends and/or descends stairs. Specific vision abilities required by this job include color vision. Requires prolonged sitting, driving, some bending, some twisting neck and body, some stooping and stretching/reaching (up, down, out), requires grasping, feeling, and detecting, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, fax machine, telephone, calculator, projector, screen for presentations, and other office equipment on a repetitive basis. Requires normal range of hearing, talking, and eyesight to record, prepare and communicate appropriate reports and information.

• Drive long distances and sit for prolonged periods of time.
• Fly on an airplane and sit for prolonged periods of time.
• Able to get in and out of a vehicle on a regular basis while traveling for work.
• Able to carry, lift, roll luggage or equipment for work-related travel.
• Reliable transportation.

Mandatory Vaccine Requirement: Los Angeles Tourism continues to prioritize the health and safety of our workforce. Consistent with that commitment, in light of the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our team be fully vaccinated as a condition of employment. For individuals with medical conditions or sincerely held religious beliefs that prevent vaccination, the Company will consider requests for reasonable accommodation consistent with our policy and applicable law.  

EEO & DIVERSITY Los Angeles Tourism and Convention Board is an equal employment opportunity employer. We pride ourselves on welcoming applicants from all backgrounds regardless of race, color, sex, religion, national origin, ancestry, sexual orientation, age, physical or mental disability, medical condition, pregnancy, gender identity, marital status, military or veteran status or any other basis protected by applicable federal, state, or local laws. We’re determined to build a workplace based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Los Angeles Tourism.