KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through three core capabilities: (1) data analytics, (2) comprehensive veterans support, and (3) business process improvement. We are a rapidly growing government contractor that has built a reputation on focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA was awarded the 2019 - 2023 Inc. Best Workplaces, a prestigious list of businesses recognized for value placed on company culture, standout worker benefits, and the prioritization of employee well-being. KSA also received a spot on both the 2020, 2021, 2022, and 2023 Best for Vets List by Military Times in addition to winning the 2021, 2022, and 2023 Department of Labor “Hire Vets” Platinum Medallion Award.

This Position is Contingent upon Award

Position Overview: We are seeking a highly motivated and experienced Program Manager to join our team. The ideal candidate will have a strong background in providing Legal and or Financial services coupled with call center and customer service center experience, with a focus on ensuring compliance with established business rules and achieving key performance metrics. The Program Manager will be responsible for overseeing the delivery of Financial and Legal services to disabled veterans and their caregivers. They will oversee Customer Service Representatives (CSRs), Supervisors and Paralegal and Financial paraprofessionals, ensuring that they are meeting performance goals and providing excellent customer service. 

This position supports the Veterans Health Administration (VHA) Program of Comprehensive Assistance for Family Caregivers (PCAFC) by providing Legal and Financial Planning Services as a Program Manager. The Program Manager will be responsible for overseeing the daily operations of the program, which is responsible for providing Legal Services, Financial Planning, a Customer Call Center, and a Secure Website. 

Benefits:

• Medical, Dental, Vision (82% of employee’s premium paid by company, 25% towards dependents)
• HSA / FSA Medical Plans
• PTO
• Flexible Work Environment and Encourage Work/Life Balance
• 401K with Company Match
• Observes all federal holidays
• Professional Development/Tuition Reimbursement Program 
• Annual Career Development Process

Job Type: Full-time/Exempt

Location: Remote with limited travel anticipated

Anticipated Start Date: March 2025

Position Responsibilities:

• Serves as single point of contact with authority representing the company with the customer team developing collaborative relationships with key operational customers and stakeholders.
• Drives effective alignment of business processes, technology, and human capital ensuring all business systems synchronized for maximum efficiency, deliverable execution and compliance, and client satisfaction.
• Defines and leads to key metrics and performance indicators instilling best practices and processes.
• Leads contractual discussions and modifications to include identification of areas for enhancement and risk mitigation.
• Partners with other key corporate functions to ensure effective support and timely flow of accurate and dependable business data essential to managing the business.
• Executes revenue and cost objectives above expectations.
• Ensures compliance with relevant corporate and government policies and standards.
• Provides strategic direction and ensures planning and execution to meet and exceed contract deliverables.
• Other duties as assigned.

• Minimum of a master’s degree in a business or legal field (such as MBA or JD) 
• Minimum of 15 years of experience providing finance and legal services
• Experience must include call service centers supporting finance and legal guidance. 
• Must meet government security requirements 
• Must have or be able to pass a Tier-1 Background investigation.
• Non-expired Tier-1 or higher background investigations meet this requirement.

Preferred Skills/Experience:

• Previous experience providing support to the Department of Veterans Affairs.
• Experience/familiarity with providing support to Disabled Veterans and their Caregivers.
• Experience/familiarity with DoD legal processes.
• Management experience leading 50 or more employees.
• Experience supervising a large remotely employed workforce.
• Experience with 24/7/365 operations. 

KSA Integration is an equal-opportunity employer.