Job Summary: The Customer Service Coordinator is the key point of contact for customers, ensuring their concerns are heard, their problems are resolved, and their experience with the company is a positive one. Responsible for PA facility Inventory management, shipping and receiving. Coordination in the daily scheduling of field service calls.

Responsibilities:

• Answer customer inquiries via phone, email or in person. 
• Resolving customer complaints in a timely and professional manner. 
• Process inventory transactions
• Shipping and receiving of equipment/parts.
• Inventory management.
• Coordinate/ schedule logistical customer service issues.
• Managing and processing orders, forms, applications and requests. 
• Communicating and coordinating with internal departments to resolve customer issues. 
• Keeping records of customer interactions, transactions, comments and complaints. 
• Communicating and coordinating with colleagues as needed. 
• Providing feedback on the efficiency of the customer service process. 
• Ensure customer satisfaction and provide professional customer support. 
• Manage and prioritize customer requests and organize workflow to meet customer timelines. 
• Monitor accuracy of reporting and database information. 
• Analyze relevant data to determine customer service outputs. 

Education & Experience:

• High school diploma or equivalent. 
• A degree in business administration or equivalent preferred. 
• Three years of experience in customer service, inventory, shipping and receiving role. 
• Experience in providing customer service support. 
• Knowledge and experience with NetSuite, Microsoft office, Jira preferred.

Requirements:

• Proficient in relevant computer applications.
• Excellent communication skills to clearly convey information to customers and understand their needs and concerns. 
• Ability to handle stressful situations appropriately. 
• High degree of accuracy and attention to detail. 
• Strong customer service skills to provide efficient, empathetic, and professional responses to customer inquiries and complaints. 
• Strong interpersonal skills to establish positive relationships with customers, building customer satisfaction and loyalty. 
• Excellent time management skills to ensure prompt responses to customers and efficient resolution of issues.