Job Summary

The AR Specialist is responsible for reconciling all payments received to payments posted. This includes establishing website access to obtain payment remittances. Client specific reporting will be generated monthly and on an as needed basis. A high level of payment research is required of the AR Specialist daily.

Major Responsibilities/Activities

• Establish web site for yourself and other access to obtain payment remittances
• Provide client specific instructions on payment posting requirements to the Payment Posting Teams
• Reconcile payments received to payments posted providing detailed explanations for any payments which are unable to be posted  
• Identify the root cause of any missing remittance and establishing best practices to prevent future misses
• Quality audit payment posting and provide feedback when required
• Respond to customer email and phone inquiries in a prompt and professional manner 
• Create and send client specific reports via a secured FTP, internal automation and email transmission.  
• Continuous inner and external team collaboration and support to ensure client specific deadlines and accuracy requirements are achieved or exceeded
• Coordinate training needs with direct manager to ensure optimal productivity
• Maintain continuous focus on improving processes within the parameters of existing practices and procedures with an attitude of continuous improvement
• Mandatory attendance (excluding unforeseen emergencies) the first 4 business days of the month 

Other Responsibilities/Activities

• Process or opt out of credit card payments
• Create job aids for undocumented processes and update current job aids as needed
• Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulations
• Assist with special projects or other necessary tasks as assigned by leadership
• Maintain and foster business relationships 
• Follow all HIPAA and PCI compliance guidelines at all times

Required Education, Skills & Experience

• High School Diploma
• 1-2 Yrs. of business office experience dealing in payment transactions, reconciliation or payment posting
• Demonstrated proficiency in Microsoft Excel, including the ability to create accurate, working spreadsheets 
• Strong sense of confidentiality and professionalism with information related to company and/or client operations
• Highly motivated, proactive and organized with ability to manage time, prioritize work, and manage projects effectively
• Strong verbal, written, and interpersonal communication skills 
• Must be able to work well under pressure and manage multiple demands at one time
• Ability to function well within a cross-functional team setting and independently
• Strong attention to detail and organization
• Willing and able to adapt to changes in the work environment, procedures, priorities and job duties

Preferred Education, Skills, & Experience

• Prior experience in medical billing and payment research
• Prior experience in payment handling and reconciliation
• Knowledge of insurance payers and clearinghouses 

Working Environment/Physical Requirements

• General office environment
• Typing, sitting, standing, walking, some light lifting
• Use of basic office equipment such as computer, fax, printer, copier, telephone, scanner
• Infrequently required to work extended hours without advanced notice due to business needs