General Summary

Develop, research, test, and implement business process improvements, procedures, and system changes. Use independent judgment to gather and evaluate information to make recommendations for improvements to business processes or systems.

Essential Functions

Develop alternative views and future business needs to assist management in making business changes to stay ahead of the competition

Research the external market and internal business to find and leverage patterns and best practices to improve business processes

Apply advanced analysis skills in the development of business process models, procedures, and systems

Lead teams to continually look at process improvement strategies for business processes and systems

Evaluate business process changes to identify and document business impacts and benefits at a corporate level

Act as subject matter expert to provide business requirements for process improvements and system enhancements

Conduct effective interviews/research to determine and document the stakeholders, business needs, and requirements

Serve as a mentor for requirement methodology and analysis best practices

Review technical design deliverables to ensure business objectives are reached

Assist business stakeholders to design user acceptance testing, defect reporting, and resolution, with the ability to lead others in these activities

Identification of training and development materials, communications of changes, manuals, etc. 

Provide post-implementation support, such as problem resolution, adjustments to new procedures, and change management

Develop presentations of materials, models, findings, plans, and/or conclusions

 Job Specifications

Typically has the following skills or abilities:

Bachelor’s Degree in Business Administration or related field, or equivalent experience

4+ years of experience in data gathering, research & analytics, problem identification, and presenting solution recommendations

4+ years of experience with financial and risk analysis, making recommendations, and preparing business cases including cost-benefit analysis

4+ years of in-depth knowledge of project planning techniques and methodologies

4+ years of experience with business process analytics using Excel, flowcharting, activity diagrams and workflow models

Demonstrated ability to document, propose, negotiate, and present approaches and solutions

Ability to visualize and create plans for future business outcomes and changes  

Thorough understanding of business implications, project interdependencies, and system interfaces

Strong conflict management skills

Proficient at facilitating meetings, and negotiating across all levels of the organization

Ability to multi-task and work in a team environment

Proven ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups at all levels of the organization 

Regularly exercise discretion and independent judgment in the performance of job duties

 Ability to work Eastern time zone business hours 

#LI-REMOTE

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.