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System Engineers
Remote - India
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Job Type
Full-time
Description

  

Systems Engineer

  

Job Summary: We are seeking a highly skilled Systems Engineer to provide advanced support, routine maintenance, and optimization for core services, servers, and virtual machines. This role involves complex problem-solving, script development, comprehensive documentation, and mentoring of junior staff. The ideal candidate will have a deep understanding of the Windows operating system, Active Directory, Linux, AWS, and a strong background in troubleshooting problems and maintaining large-scale virtualized environments. The role is ‘hands on’ and will require an individual with an ability to learn and adapt to new technologies. You will be expected to understand and adhere to best practices during planning and day-to-day execution of operations. The Systems Engineer reports to the Operations Manager and is a member of the Operations team.

  

Responsibilities:

  • Advanced Support: Provide      escalated support for on-prem compute infrastructure, virtual servers, and      other IT systems. Address complex technical issues in collaboration with Storage,      Network, and Application Engineers. Provide secondary support of storage and network      platforms. 
  • System Provisioning: Provisioning virtual servers      in both on-prem and public cloud infrastructure and fulfilling other      service requests as needed. Configuration of deployed server hardware as      designed by the infrastructure team.
  • System Management: Enhance      the security, reliability, and performance of systems through regular      updates, vulnerability remediation, and ensuring system uptime. Perform upgrades and other      maintenance tasks during scheduled maintenance windows following a change      management process.
  • Software Installation: Installation of      software on servers or virtual desktop environments as required following      standard processes and procedures.
  • Ticket Resolutions: Responding to ticket      escalations, working tickets through resolution, regularly updating tickets      with status, following ticket hand-off procedures, and escalating tickets      to senior team members when required.
  • Technology Oversight:      Monitor and manage technology platforms including System Center, AWS EC2,      Active Directory, and others encompassing configuration, installation, and      patching. 
  • Script Development: Develop and execute PowerShell      or bash scripts for system management or report generation with on-prem      and cloud infrastructure.
  • Documentation: Create and      maintain comprehensive documentation such as FAQs, Knowledge Base      articles, troubleshooting guides, and SOPs.
  • Training & Mentoring:      Mentor junior staff and provide training to enhance their skills in      managing complex issues.
  • Flexible Role Adaptation:      Adapt to various assigned duties in evolving technology scenarios.

Alerts and On-Call Rotation: Respond to critical alerts during the working day, and after hours per published on-call rotation schedule. 

Requirements

  

Minimum Qualifications and Education Requirements:

  • Certifications:      CompTia, Microsoft, AWS certification, or equivalent experience.
  • Education:      Bachelor's degree in IT, or equivalent experience in a related field.
  • Experience:      Minimum of 5 years in IT or eDiscovery.
  • Technical      Skills  
  • Storage working knowledge of server and desktop virtualization, Microsoft Hyper-V, and public cloud environments such as AWS.
  • Strong working knowledge of major server operating systems including Windows Server editions and Linux distributions.
  • Strong working knowledge of Active Directory and Group Policies.
  • Strong working knowledge of PowerShell scripting and/or bash scripting.
  • Working knowledge of networking configurations, firewall policies and rules.

Preferred Requirements:

  • Certifications:      ITIL v3 or ITIL v4 Foundations certification. AWS Associate certification.
  • System Troubleshooting: Proficiency with network and storage systems.
  • Scripting Skills: Proficiency in Python, Ansible, Terraform or similar scripting and DevOps tools.

Job Requirements:

  • Practical understanding of information technology concepts, protocols, industry best practices and ITIL processes.
  • Excellent problem-solving skills with a keen attention to detail
  • Ability to work under minimal supervision and under your own initiative.
  • Ability to collaborate with other teams across multiple time zones and geographies.
  • Occasionally  working evenings or weekends as required for scheduled or emergency maintenance.
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