This position is open to fully remote, hybrid, or fully in-office in our headquarters or one of our branches. 

To review this position, our company, and/or apply for any Mortgage Investors Group career, please visit: https://migonline.com/careers 

Mortgage Investors Group [MIG] is committed to helping families in the Southeast fulfill their dreams of homeownership. With over 300 employees in 25 branch locations, MIG is a leading provider of single-family residential mortgages in the Southeast.

As the Tennessee Housing Development Agency’s (THDA) top lender since 2003, MIG also enjoys a reputation for delivering unparalleled service to first-time homebuyers. The firm’s experienced mortgage experts take pride in providing personalized service aimed at helping borrowers find the best solution for their home-financing needs when they need it. In addition to offering competitive rates and a diversified line of residential mortgage products, including government and conventional loans, MIG houses on-site underwriting, processing and appraisal services and employs state-of-the-art technology to ensure a swift and professional lending experience.

What MIG can do for you:

• Excellent compensation
• A corporate brand well known for purchase focus, keeping LO promises, and closing on time
• Local branch model with on-site processing and localized Underwriting and Closing
• Comprehensive benefits package (medical, dental, life, vision, and short- and long-term disability insurance)
• 401K with company match
• Career growth and development opportunities
• A company that believes in community and charitable contribution

POSITION SUMMARY

The Encompass Administrator is responsible for building out workflow, day-to-day administration of the Encompass Loan Origination System (LOS), support, configuration, custom coding, and reporting in Encompass with a specific focus on the Mortgage Investors Group TPO Division.

ESSENTIAL JOB FUNCTIONS

• The Encompass Admin must be a subject matter expert on mortgage technology as it relates to building highly efficient workflow utilizing the tools within the Encompass LOS, leveraging business rules where necessary. This includes developing customizations that drive innovation, efficiencies, and ultimately manufacturing high quality, defect free loans.
• Build, test, and implement field triggers, field data entry, and milestone completion rules as requested.
• Maintains key reporting and development standards.
• Design and implement solutions by creating new workflows, input forms, codebase assemblies, plugins and standalone applications.
• Configure and maintain document library, DDM, build custom documents, maintain eFolder settings, create custom fields, and custom input forms.
• Manage Encompass enhancements through testing of new functionality, deployment to a production environment, and communication to end-users with effective change management and documentation.
• Manage integration and user access of 3rd party vendors and services.
• Assist with onboarding & offboarding duties.
• Additional responsibilities as assigned.

JOB SPECIFICATIONS

Minimum Education:

• High school diploma/GED required; College degree preferred.
• Encompass Admin Certification.

Minimum Knowledge:

• Business Analyst acumen required to collaborate with business stakeholders to gather criteria.
• Knowledge of various Kensie Mae and Lender Tool Kit plug-ins a plus.
• Must have excellent analytical/technical skills with a high capacity for continuous learning.
• Proficient in the Microsoft Office suite.
• Demonstrated ability to identify, create and produce documentation and data analysis.
• Strong problem-solving skills.
• Able to work collaboratively and communicate with various functional areas and employee levels within the company.
• Strong customer service mentality and goal oriented.
• Capacity to handle multiple tasks and manage competing priorities.
• Must be self-motivated and have a demonstrated ability to work independently and in a team situation.
• Knowledge of Point of Sale systems (i.e. Consumer Connect, SimpleNexus) is a plus.
• Demonstrated communication and organizational skills.
• Employees are expected to carry out all reasonable requests by managers/supervisors, which the employee can perform.
• Maintain equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents.
• Maintain confidentiality of employee and company information.

Minimum Experience:

• Minimum of 5+ Years of Encompass Administration Skills with knowledge of Ellie Mae products such as TOP Connect, Investor Connect, and Consumer Connect

This job description is designed to provide guidelines and direction for accomplishing company, departmental, and individual goals and objectives. It covers the essential responsibilities and activities involved in the effective execution of this position. It is not meant to be all-encompassing or all-inclusive. All job duties and responsibilities must be performed within the guidelines of the Employee Handbook as well as established policies and procedures.

ANNUAL TRAINING REQUIREMENTS

New hires must complete the following training courses:

• BSM/AML: The Basics
• Marketing Compliance
• Annual Consumer Complaint Attestation

Existing employees must complete the following training courses:

• BSA and AML: Essentials
• Annual Sexual Harassment Training
• Suggested as needed and / or initial Management training as follows: [Management Positions Only]
• Hiring practices and interviewing skills
• Writing and delivering performance evaluations
• Writing and delivering corrective actions
• Handling terminations
• Managing workplace violence
• FMLA review and handling of requests

PHYSICAL REQUIREMENTS

Must be able to navigate throughout the building. Must be able to hear and communicate well. Must have good eye-hand coordination and finger movement for use in computer software programs.

ADDITIONAL INFORMATION

Notice: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

To review this position, our company, and/or apply for any Mortgage Investors Group career, please visit: https://migonline.com/careers