The Manager of Loan Servicing is responsible for leading & overseeing the Lending Support teams (Commercial Processing, Consumer Loan Processing and Loan Servicing) to ensure loans close timely, accurately and are well maintained once funded. The role requires an experienced individual to work closely with all of Lending and other Credit Union leaders to ensure their teams are delivering excellent member service throughout the lending event.  

Duties & Responsibilities 

• Manages all functions required in consumer & commercial loan processing, closings and file maintenance, with the goal of making workflows more efficient while maintaining compliance, urgency, and member service. 
• Responsible for all facets of loan servicing including but not limited to: mortgage servicing, commercial annual reviews, lien perfections & tax monitoring, home equity line/loan monitoring, interest adjustments on variable rate loans, credit bureau reporting, 30-year work-out loans
• Manages key commercial and consumer vendor relationships, including CUBG programs used by First New York.
• Oversees/Leads the discharge of mortgage process, with a focus on constantly creating the most efficient workflow. In addition, monitors and reports on paid off loans to make sure proper fees are collected.
• Responsible for overseeing outsourced mortgage servicing area including document retention, loan funding coordination and overall member service.
• Monitors the reporting of all regulatory disclosures, ensuring they are in compliance and are provided to borrowers as required. (Ex. Adverse Action letters, MLA, HE Early Disclosures, etc…)
• Responsible for oversight of HMDA data collection, compliance and reporting for all Lending Departments.
• Responsible for oversight of loan servicing transactions and loan account maintenance for all loan types. Ex: Loan Corrections, Loan Extensions, Forbearances, Due Date Changes, Force Placed Insurance, Loan Data Change report, Negative Balance, VISA Balances-Card Upgrade, Handle Subpoenas.
• Oversee the follow-up on both Homeowners & Flood Insurance making certain that the credit union is adequately protected and properly insured. 
• Assists the VP of Lending in maintaining the quality of the Consumer Lending compliance including but not limited to, procedures and forms.
• Review and prepare department monthly billing statements for approval.
• Responsible for the inputting and updating of material changes to the department’s policy and procedures manuals. 
• Responsible for the training, cross-training, and performance reviews of the Lending Support staff. 
• Completes special projects, as needed.
• Performs other duties as may be assigned.

• Possess a minimum of five to seven years supervisory experience leading teams in loan operations/loan servicing.
• Proven ability to summarize and present quality findings tactfully and professionally.
• Adept at utilizing most current technology and software.
• Possesses critical thinking skills and applies creative lending solutions according to the unique needs of each member. 
• Displays a positive attitude. Strong commitment to provide excellent member service with a “whatever it takes” attitude.
• Consistently works well with others in support of departmental and organizational goals and member needs.
• Ability to maintain confidentiality. 

Work Schedule: Monday-Friday, 8:30am-5pm