Job Description:
Amwaste is seeking a highly motivated and experienced Customer Service Specialist who is fluent in both English and Spanish (Korean also a plus). The successful candidate will be responsible for providing exceptional customer service to our diverse customer base.
Essential Responsibilities Include but are not limited to:
- Answers the telephone or greets the customer.
- Provides prompt and correct information about collections, rates, billing, and account status.
- Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
- Communicates with customers, peers, supervisors and managers, and representatives from other departments about current customer service standards and service options.
- Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
- Expedites communications and services between customers and co-workers (within or without) immediate subsidiary by radio, in person, or through written communications to coordinate services, records, and account status.
- Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.
Requirements:
- Fluent in both English and Spanish (Korean also a plus).
- Excellent communication skills, both verbal and written
- Strong problem-solving skills
- Ability to work in a fast-paced environment
- Customer-focused attitude
- Ability to work independently and as part of a team
Preferred Qualifications:
- Previous experience in customer service or a related field
- Knowledge of the Waste Industry
- Ability to multitask and prioritize tasks effectively