The Product Manager (“PM”) is a high-level position and an integral part of the business operations at Elixir. The PM will always exercise discretion and independent judgement for all responsibilities under only general supervision of the Global Director, Product Management, and is responsible for requirement management of the assigned product/services. The PM plays a crucial role in managing, conceiving, defining, monitoring, and refining Elixir’s digital products in the market to maximize business results. The PM is a highly collaborative position that advises and works closely with Engineering, Operations, Customer Success, Sales, Presales, and Marketing teams. The PM conducts customer research, advises and collaborates with key stakeholders across business and technology to develop and convey Elixir’s assigned product vision. The PM applies design-thinking practices and advocates the voice of the customer. 

Essential Functions

Under the general supervision of the Managing Director, Product Management, the essential functions include:

• Advises and collaborates with business stakeholders to understand the requirements.  
• Understand, manage, prioritize product requirements, and elaborate on those for development teams. 
• Manage and develop product release strategies and roadmaps from early prototypes, alpha’s, betas, and GA releases, through the minimum viable product (MVP), and to first and subsequent releases that align with Elixir’s Vision, product strategies, and goals. 
• Manage, establish and maintain relationships with key business and technology stakeholders. 
• Conduct detailed original customer research both internally and externally to gain insight into the "voice of the customer" for the assigned product. 
• Lead competitive analysis of assigned Elixir products viz a viz, features, pricing, and business models in collaboration with Sales, Marketing, and other departments. 
• Conduct detailed competitive analysis on alternative digital solutions that target customers might use. 
• Discover customers’ needs and industry trends and translate them into new opportunities and solutions. 
• Advise and collaborate with key stakeholders, and make recommendations to prioritize frequent and dynamic decisions based on the latest product analytics, product team metrics and customer feedback. 
• Continually manage, monitor and refine the product while in the market. 
• Resolve complaints and resolve problems in collaboration with other departments. 
• Advise and contribute to technology partners (OEM) pricing, contracts, and value that translates to features and functions into our products, solutions, and business applications, delivering strategic value to our roadmap to gain or maintain a competitive advantage in the market in collaboration with Sales and Marketing. 
• Advise and interact with Sales, Marketing, and System Integrators through collaboration to establish Go to Market best practices to productize and monetize our technologies to increase customer growth, new logos, customer adoption, and a competitive advantage. 
• Maintain and communicate the assigned product vision and strategy. 
• Advise and collaborate with the Product team to contribute to the assigned products roadmap based on desired business outcomes. 
• Conceive and document product requirements for engineering teams to develop. 
• Advise and collaborate closely with product delivery teams to scope and prioritize input to an iteration and release, inclusive of pre and post launch activities. 
• Maintain a deep understanding of and coach other team members on Elixir’s customers, digital opportunities, and product value proposition. 
• Embrace and sustain a work environment that supports Elixir’s core values: Community, Learning, Integrity, and Pioneering 

Competencies

• Customer/user centric mindset  
• Strong relationship-building skills and the ability to gain buy-in  
• Patience and perseverance to overcome challenges  
• Ability to navigate with calm and ease in situations of adversity  
• Data driven decision making abilities  
• Ability to quantify one’s own success / failure via measurable metrics  
• Strong time management and prioritization  
• Excellent communication both verbal and written  
• The ability to lead through collaboration  
• Analytical thinking and problem solving  
• Knows how to influence and instill change cross-functionally 
• Ability to translate requirements for technical and nontechnical audiences 
• Agile development methodologies  
• Project management skills 

Required education and experience

• Product Management experience in a product-based Software/Tech company  
• Demonstrable experience of engaging executives and other stakeholders to support important business decisions  
• Demonstrable knowledge of the product management discipline  
• Experience working with design-thinking processes and methodologies 

Preferred education and experience

• Bachelor’s degree 
• Experience implementing new design-thinking methodologies into product management functions 
• Experience in SaaS services product development