We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally, including over 100 of the Fortune 500. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is #1 in our $25B industry. 

We are seeking a Sr. Program Manager to join our team here at HALO! In this role you will create long-term, trusting relationships with a portfolio of assigned customers. Understand client demands,  plan how to meet those demands, and generate revenue/profit for the company as a result. Assure customer  experience is consistent with or exceeds expectations, both at the corporate and buyer level, while driving  revenue and profitability growth. Liaison between internal cross-functional teams to improve customer  experience and maximize operational productivity. Serve as a liaison between our clients, AE’s and the  internal HALO Teams including Inventory, Merchandising, Warehouse and Fulfillment, Program Account  Support and Accounting to assist in high level solutioning. 

Responsibilities

•  Assist with problem resolution
•  Develop and oversee customer retention and revenue/profit growth campaigns
•  Manage portfolio budget and meet or exceed revenue/profit quotas, as established by management
•  Develop trusted advisor relationships with account executives, customer stakeholders, and internal support  team.
• Oversee the program timelines to ensure timely and successful delivery of our solutions
• Create and present internal and external program reviews on a monthly, quarterly, and annual basis
• Provide feedback to management on weekly and monthly basis  
• Provide oversight to demands on inventory, assuring obsolescence and turn goals established by  management are met  
• Keeper of the BRD – creation or routine maintenance  
• Hosting informational meetings – internal and external 
• Coordinate with internal teams to ensure timely and successful delivery of our solutions 

• Bachelor’s Degree plus 1+ year of experience and/or training, or equivalent combination of  education and experience in account or project management required.
• Previous promotional products industry and ecommerce experience is preferred but not required.  
• Proven work experience and a relevant role within HALO. 
• Demonstrate ability to effectively communicate, present, and influence key stakeholders at all levels of the organization.
• Experience delivering client-focused solutions to meet customer needs. 
• Proven ability to juggle multiple, high-pressure account management projects at a time, while maintaining a sharp attention to detail and calm demeanor. 
• Excellent listening, negotiation, problem-solving, organizational, and communication skills. 
• Possess and project a positive, professional attitude through outstanding interpersonal skills  
• Must be a flexible, enthusiastic and creative team player who is able to work overtime when required 
• Proficient in the use of Microsoft Software applications such as Outlook, Word, Excel and PowerPoint.

Compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to HALO at the time of the posting and does not include any potential benefits, however, such information will be provided separately when appropriate. The estimated base salary range for this position is between $60,000 - $80,000 USD annually.

More about HALO

At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.

• Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking.
• Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
• Recognition: You're going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.
• Flexibility: We pride ourselves on flexible schedules that help you find a balance between professional and personal demands. We believe that supporting our customers is the priority and trust that you and your manager will find a schedule to achieve that priority.
• Stay well at HALO: At HALO, we have benefits that support all parts of your life and to find a work-life balance custom to you. We offer nationwide coverage for Medical, Dental, Vision, Life and Disability insurance, and additional Voluntary Benefits. Prepare your financial future with our 401K Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.

HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.