Position Summary

The Program Director is responsible for ensuring the creation of an environment conducive to the provision of service for the individuals supported by the program, including providing supervision to ensure adherence to program regulations.  The Program Director is held accountable for ensuring that the program is managed and held to the highest standards. This includes clinical quality, quality assurance, financial management, funder requirements, recruitment and retention, communications, compliance, revenue cycle, and general program operations. A commitment to the RHD values should be demonstrated as job duties are performed. 

Essential Duties and Functions

Leadership, Staff Management and Organizational Strategy  

• Supervises program      staff and maintains an organizational culture and services where      professionalism, quality care, employee engagement and empowerment where      services that further RHD's values are recognized and rewarded. 
• Ensure that the      program team is knowledgeable about the corporate strategic and service      line operational initiatives and provides an understanding of each      initiative and how it relates to directly to their program.  
• Develops and monitors      program using metrics to ensure quality staff support, oversight, and      development throughout the program. 
• Oversees and      participates in the recruitment, hiring, training, evaluation and      disciplinary process for all employees.     
• Ensures program is      filling staffing vacancies in partnership with the HR      Team.              

Quality Assurance 

• Collaborate with the      Service line Clinical Directors to ensure that services are trauma      informed, person centered and ensuring that the recognized best practices,      including Evidence Based Practices are implemented.  
• Collaborate with the      Clinical Quality Team in the implementation of initiatives supporting the      related RHD Strategic Objectives and other corporate wide clinical      initiatives. 
• Ensures that all      consumers have current and appropriate ISP’s or treatment plans in place,      that their needs are met, and that they are being enabled to experience      the highest level of independence and/or recovery possible.  

Finance, Development, and Other Operations 

• Works with program      team, service coordination team, and revenue cycle team to ensure that all      individuals supported have current authorizations and that all services      and related notes are entered into the electronic health record timely and      according to policy.  Assists in the resolution of outstanding/unpaid      services and claims. 
• Oversees and      authorizes program financial processes, expenditures and transactions,      including but not limited to accounts payable, payroll, and consumer      funds, to ensure compliance with established policies and procedures. 
• Communicate      funder/government information to program team to ensure understanding and      compliance and      attend local funder/government meetings, as requested by Regional      Director. 
• Monitor and ensure      all required, regulatory documentation is complete, accurate and submitted      in a timely manner.

Essential   Duties Addendum

Qualifications

· A bachelor’s degree from an accredited college with a major in human services or business management

· 3 years of experience in a human service agency, which included supervision of others, direct service and program planning. Masters preferred. Spanish speaking and ASL preferred, but not required. 

· Knowledge of and compliance with the State Regulations and IDS Guidelines 

· Ability to effectively use computers, pertinent technology, and mobile devices 

· Ability to effectively communicate both verbally and in written form  

· Ability to support and implement RHD values and beliefs 

· Ability to engage clients and staff in effective, therapeutic, and healthy interactions 

· Criminal record clearances, as dictated by the assigned programs 

Qualifications   Addendum

Working conditions

Hazard and Atmospheric Conditions  

Exposure   to Fumes

Exposure   to Dust 

Exposure   to Extreme Heat

Exposure   to Extreme Cold

Wet   and/or Humid

Exposure   to Loud Noise 

Exposure   to Confined Places

Mists   or Gases 

Exposure   to Mechanical Hazards

Exposure   to Chemical Hazards

Exposure   to Electrical Hazards

Exposure   to Burn Hazard

Additional Special   Working Conditions:

Physical requirements

Lifting Requirements

? Sedentary:   exerting up to 10 pounds of force occasionally, and/or a negligible amount of   force frequently or constantly to left, carry, push, pull or move objects   (including self). Most work involves sitting majority of the time.

? Light: exerting up to 20 pounds of   force frequently, and/or negligible amount of force constantly to move   objects. The use of arm and/or leg control requires force greater than   sedentary, but worker still sits majority of time.

? Medium:   exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of   force frequently, and/or up to 10 pounds constantly to move objects.

? Heavy:   exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of   force frequently, and/or up to 20 pounds of force constantly to move objects.   

? Very   Heavy: exerting over 100 pounds of force occasionally, and/or move 50   pounds of force constantly to move objects. 

Physical Requirements

Stand   or Sit (stationary position)

Walk

Use   hands or fingers to handle or feel (operate, activate, prepare, inspect,   position)

Climb   (stairs/ladders)

Talk/Hear   (communicate, converse, convey, express/exchange information)

See   (detect, identify, recognize, inspect, assess) 

Pushing   or Pulling

Repetitive   Motion

Reaching   (high or low)

 Kneel,   Stoop, Crouch or Crawl (position self, move)

Additional Requirements:

The Program   Director will be required to lift, sit, stand, and/or walk for extended   periods of time and as necessary assist individuals in service with their   daily needs. 

Reporting Relationships

· Direct Supervisor: Regional Director/Service Line Director

· Directly Supervises: Multiple positions within the program.

· Ancillary Support to: All staff within the program, finance, facilities, QA, Risk Management, Incident Management 

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.

If the position being applied to reports within the city of Philadelphia PA:

RHD employees working in programs within the City of Philadelphia are required to provide proof of Covid vaccination. If not fully vaccinated, they must receive at least one shot in a two -dose series or a single dose in a one-dose series before beginning in-person shifts. Final doses must be received within 8 weeks of hire.

RHD’s vaccine requirements for the Corporate Office located at 4700 Wissahickon Avenue; Suite 126, Building A. Philadelphia, PA:

The Corporate Office is not a service location.  Therefore, RHD has determined that vaccinations are not required to work out of or to visit the office. As a reminder and as stated in prior communication, vaccinations are required for those who visit or work in Philadelphia programs and/or service locations.