Purpose of the Position

The Mortgage Loan Closer plays a pivotal role in the mortgage loan process, serving as one of the final steps in the transaction. This position is responsible for ensuring the accuracy of all numbers and preparing all necessary documents for the loan closing. Operating in an innovative, technology-driven environment, the Mortgage Loan Closer utilizes advanced tools such as e-closings to streamline processes and provide an exceptional customer experience. Our team fosters a fun, professional, and highly collaborative culture where learning and growth are encouraged.

Culture and Work Environment

We are a forward-thinking, technology-driven team that embraces innovation. Collaboration is at the heart of everything we do, with team members working closely across departments to ensure a seamless loan process. Our culture is fun and supportive, with a strong focus on professional development. We encourage continuous learning, problem-solving, and teamwork, ensuring every team member thrives in a dynamic, evolving environment.

Competencies

• Problem Solving: Identifies and resolves issues in a timely manner, gathering and analyzing information to develop alternative solutions.
• Technical Skills: Strives to continuously build knowledge and skills through training and development opportunities.
• Customer Service: Responds promptly to customer needs and feedback, providing high-quality service and assistance.
• Interpersonal Skills: Maintains confidentiality, listens actively, and manages emotions effectively while engaging in constructive problem-solving.
• Communication: Demonstrates strong verbal and written communication skills, including clarity in group presentations and meetings.
• Collaboration: Works effectively with internal and external stakeholders to ensure all parts of the loan process flow smoothly and efficiently.

Responsibilities

• Ensure compliance with bank policies, investor guidelines, and regulatory requirements.
• Communicate effectively with all stakeholders, including loan officers, borrowers,      title companies, loan processors, and internal teams, regarding the status of the loan file.
• Ensure loans close on or before the contractual closing date.
• Continuously monitor loan status to ensure quality standards and deadlines are met.

Key Duties

• Collaborate with loan officers, borrowers, loan processors, and title companies to gather necessary items to complete the mortgage file.
• Collect and review all relevant closing information and figures for the Closing      Disclosure.
• Prepare closing packages based on loan types, adhering to Bank, Investor, and      Secondary Marketing guidelines.
• Review documents from attorneys or title companies, including title binders, surveys, insurance policies, and closing disclosures.
• Advise all parties promptly of any changes or issues to maintain high standards of communication and customer service.
• Conduct a pre-closing quality review of loan files before releasing the closing package.

Minimum Qualifications

• Minimum of two years of mortgage loan closing experience or mortgage lending experience.
• Proficiency with Microsoft Office suite and loan origination software.
• Strong customer service and communication skills with the ability to work effectively in a team-oriented, collaborative environment.
• Knowledge of mortgage loan compliance regulations.
• Highly desirable skills include proficiency with Encompass LOS, Microsoft Teams,      and HMDA reporting experience.

Qualifications

• High school diploma or general education degree (GED) is required.
• Bachelor’s degree preferred but not required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions. 

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

INB, N.A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf