Description:

Under Records Manager supervision, provides support staff functions for citizens, the department, and supervisors. Responsibilities include customer service; typing, proofing, copying, data entry, filing documents and reports; answering and routing incoming communications; and providing direct support staff assistance to the department and citizens.

Illustrative Duties:

-Provides support staff functions for the department and supervisors; greets visitors and citizens; refers guests to appropriate personnel to handle their needs and gives direction.
-Answers the telephone; screens and routes calls; provides information, takes and relays messages accurately and/or directs calls to appropriate personnel; responds to questions when appropriate; photocopies records, reports, and documents; prepares routine correspondence.
-Composes, types, copies, faxes, and files routine correspondence, memoranda, reports, forms, files, and other documents.
-Maintains administrative filing system; copies and distributes a variety of periodic reports. Opens, sorts, screens, and processes mail; distributes outgoing mail; monitors and orders office supplies.
-Processes and researches Open Records Requests.
-Enters data and conducts research in LERMS, PDP, and eWarrants systems.
-Communicates via radio with department personnel as needed.
-Verifies, updates, and forwards electronic documents.
-Creates and prints summons letters.
-Creates photo IDs.
-Processes taxi cab driver applications.
-Processes video requests including redactions, copying, and link-sharing in Evidence
Technician’s absence.
-Processes and maintains mental health and prisoner transport documents for
reimbursement.
-Gathers documents for the release of impounded vehicles, as needed.
-Performs other duties as required or assigned.

Qualifications:

Associate’s Degree in business or office administration or related field with one (1) year of clerical experience; and/or equivalent combination of education, training, and experience that evidences a comprehensive knowledge of office/clerical procedures.

Knowledge, Skills, and Abilities:

-Knowledge of basic office practices.
-Telephone etiquette
-Computer literacy; including familiarity with common word processing, knowledge of or ability to learn Microsoft 365 business suite to include spreadsheets, word documents, and basic accounting software.
-Accurate and efficient typing skills.
-Possess organizational skills, utilize the email system, and answer a multi-line telephone.
-Excellent interpersonal communication skills.
-Ability to follow basic oral and written instructions.