Monitors the overall conduct and behavior of the residents in HBCAC, supervises Case Aides, and assists in meeting the basic needs of the residents.

Essential Duties and Responsibilities:

· Provides supervision for all Case Aides on shift ensuring case aide duties are fulfilled.

· Creates and administers performance evaluations and staff performance memos when applicable.

· Trains new staff and provides orientation to mission, protocol and HBCAC-specific policies and procedures.

· Works with the Operations Manager to maintain staff schedule and ensure staff coverage.

· Works closely with HBCAC Administrative team to ensure effective operation of the program and facility. 

· Identifies potential problems in personnel management, availability of resources, and participates in the management and resolution of these problems.

· Registers new residents into the facility.

· Provides a “listening” ear for residents.

· Maintains log notes that should document all important and relevant incidences and briefs next staff at shift change. 

· Monitors the conduct and behavior of residents, reporting any unusual circumstances and records critical incidents to Support Services Manager, Case Managers, Operations Manager, as well as the Program Director.

· Provides emergency intervention in response to hostile situations and crises and follows protocol to address emergencies to include contacting the Program Director or Operations Manager and/or calling 911 when applicable. 

· Monitors medication of residents.

· Provides transportation services for residents in situations where the case manager is unavailable.

· Attends and participates in scheduled HBCAC staff meetings and trainings.

· Facilitate house meetings when applicable

· Responsible for facility maintenance, ensuring cleanliness, safety and operational integrity. 

· Additional duties as assigned by the supervisor

· High school graduate or GED. Minimum 6 to 12 months related experience. Will consider combination of qualifications equal to educational and work experience

· Previous supervisory experience preferred

· Bilingual Preferred

· Demonstrated proficiency of Microsoft Office Suite (word, excel, outlook).

· Must have a valid driver’s license and clean driving record

· Ability to write routine reports and documents. 

· Ability to solve problems, negotiate and deal with a variety of concrete variables.

· Knowledge and experience in administering CPR and minor first aid.

· Ability to establish and maintain positive working relationships.

· Knowledge of Best Practices including Trauma Informed Care and Harm Reduction