Join the team shaping the future of healthcare! Medbridge is a dynamic software company working with the country’s largest healthcare providers to build technology solutions helping patients get better faster, while decreasing the overall cost of care. Our Content team is growing and looking for an enthusiastic Senior Clinical Program Manager to join us! We hire in the following states: AZ, CO, FL, GA, IL, IA, KS, MA, MI, MN, MO, NC, NY, OH, OR, PA, TN, TX, UT, VA, WA, WI.

The U.S. Healthcare industry is going through a transformation. Patients want access to better healthcare tools and experiences and healthcare systems are stretched beyond capacity and adapting to the new normal after the pandemic. In this role you'll be working on the teams that are being tasked with solving these problems. 

Role Overview

As the Senior Clinical Program Manager, you will be responsible for leading the development, implementation, and continuous improvement of clinical programs across Medbridge’s Care products. This role blends strategic planning, clinical content development, and cross-functional collaboration to drive innovative solutions that enhance patient care. You will work closely with clinical consultants, product teams, marketing, and our client-facing teams to ensure the clinical programs meet the evolving needs of both patients and clinicians.

Why work at Medbridge? 

• We are mission driven. At Medbridge, our mission is clear - we want to help everyone move well, feel well, and live well. 
• You’ll make an impact here. 300,000+ clinicians use our products daily, impacting millions of patients. In this role, you help create experiences that impact these important leaders. 
• Our customers love Medbridge! We work with 9 of the top 10 Private Practice and hospital systems nationwide, and 6 of the top 10 home health organizations. have a nearly 100% client retention rate and are continuing that work in 2024 and beyond.

In this role you will:

• Discovery and Program Expansion: Conduct client validation calls, clinician interviews, and literature reviews to validate market needs and identify initial product and content needs.
• Clinical Program Planning: Define patient and clinician personas, clinical pathways, and success metrics for each program while ensuring alignment with strategic objectives.
• Clinical Product Requirements: Partner with product and design teams to define new product feature requirements and prioritize clinical content development for MVPs.
• Content Development and Validation: Lead the creation and validation of clinical content, collaborating with medical experts, and managing production logistics for media and education assets.
• Content Writing Management: Oversee the writing, editing, and updating of patient education and clinical content, ensuring clarity, accessibility, and adherence to best practices.
• Patient Outcomes and Monitoring: Define patient-reported outcomes, establish clinician intervention thresholds, and oversee progress tracking and reporting for clinical pathways.
• User Research and Innovation: Conduct user testing on patient education content, identify new content opportunities, and collaborate with product and creative teams to drive innovation.
• Cross-Functional Collaboration: Work closely with commercial, go-to-market, implementation, and marketing teams to ensure successful launch, adoption, and continuous improvement of clinical programs.

What you will need to succeed:

• 5+ years of clinical and/or professional experience
• Demonstrated ownership of clinical program development where you owned outcomes of the program
• Experience in health tech is a plus
• Demonstrated abilities in clinical content development and health writing.
• Proven ability to lead program discovery efforts, validate opportunities, and present recommendations to leadership.
• Experience working cross-functionally across multiple departments.
• Passion for patient engagement, exercise prescription best practices, and innovation in digital healthcare solutions.
• Ability to manage and prioritize multiple complex projects, while balancing clinical and business objectives.

Values:

• Excellence: A job worth doing is a job worth doing RIGHT.
  • We believe that excellence is never an accident. It’s the result of high intention, sincere effort, and intelligent execution.
  • We are change-makers who push the boundaries of what is possible, continually reimagining patient care.
  • We realize that our work impacts people’s health and demands that we hold ourselves to the highest possible standards.
  • We know a good thing when we see it; when exceptional talent comes our way, we hire them and help them grow.
  • We understand the value of time, and we give our best effort everyday because we have a day in which to give it.
• Fortitude: Our goals are big. Our dedication is bigger.
  • We embrace ambitious and challenging projects with confidence in our ability to achieve them together.
  • We are courageous as we venture into the unknown.
  • We persevere in the face of difficulties.
  • We do not let perfection be the enemy of progress; we focus on taking the next best step forward.
  • We take ownership of our mistakes and of our successes, and we learn from both.
• Service: We work for something more important than ourselves.
  • We care deeply about our colleagues, customers, and patients, ensuring our work at Medbridge has a lasting impact.
  • We take a multi-disciplinary, data-oriented approach to solving problems.
  • We lead with confidence and humility, embracing a servant-leadership mindset as we support and challenge one another to reach our shared goals.
  • We know that if we do great work, we help people live healthier lives.

Salary Range: $95k - 110k

At Medbridge, salary ranges are assigned to a job based on 3rd party salary benchmark surveys. Individual pay within this range is informed by the candidate's skills, capabilities and experience. 

We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, your identity expression, or whatever else makes you unique, if you want to raise the bar and join an amazing team of passionate people, then we'd love to work alongside you at Medbridge.

Now it’s your turn. If you liked what you’ve read and think Medbridge would be a great career choice for you, apply now and our Talent Acquisition team will follow up with you shortly after.