Who we are… 

We offer you an exciting opportunity to join the fast-paced world of international logistics!

Priority Worldwide is a growing world leader in freight forwarding, which operates a fast-paced, eco-friendly, and cutting-edge business with company-owned offices in over 15 countries. 

Make a difference by joining an international company committed to providing the Ultimate Customer Experience, while remining on the cutting edge of technology and working to improve our environment. 

When you join our team, you join a truly diverse, international organization in a dynamic, fast-paced, environmentally minded work environment where you will grow and learn while building your career. You will have the opportunity to help shape the world through humanitarian efforts, cutting edge technology, and environmental incentives. 

Priority Worldwide’s philosophy is to ensure the ULTIMATE customer experience and facilitate the creation of new, sustainable business through enhanced team cooperation and employee awareness. 

Global scope

Priority Worldwide is fully committed to our corporate environmental responsibility and has taken substantial actions to enhance the working environment for our employees and reduce our impact on this planet. Since 2009, 10%+ of net profits have been donated to environmental organizations!

Priority Worldwide has a unique and dedicated focus to the wider emergency response sector. Whether we are responding to an oil spill domestically or a major natural international disaster, we are a leader in emergency planning, preparation, and global response. With over 20 years-experience of working with governments, IGO’s, NGO’s, charitable organizations, and commercial responders, this is Priority’s World.

Who You Are…

Priority Worldwide is seeking a long-term, reliable Coordinator with strong, customer service and team building skills. Priority is a leading global freight forwarder Headquartered in USA and is seeking a highly motivated and organized individual to cover all aspects of import and export custom’s operations for air, ocean and road shipments, for its Dubai office. Candidates must possess or be willing to learn all modes of international traffic including customs regulations, documentation preparation, and country regulations. Attention to detail and willingness to learn are essential qualities.

Required Skills and Competencies:

• 5 years of Dubai experience in handling Import/Export shipments with a freight forwarder Knowledge of UAE Government regulations (ie. Customs clearance) 
• Experience in the customs documentation processing and handling 
• Experience working with Cargowise and Calogi strongly preferred 
• Handling of Emersal 2 online and filing procedures 
• Strong procurement/negotiation skills 
• Be able to work independently, multi-task, work as part of a team in a fast-paced environment 
• Possess excellent written and verbal communication skills 
• Computer skills and knowledge of Windows , MAC OSX, MS Office, etc. 
• Sensitive to customer needs 
• Analytical thinker with strong problem-solving skills. 
• Strong organizational skills. 

What you will do… 

In this role, the candidate will be responsible for managing the end-to-end logistics and customs clearance process for imports and exports. They will handle email communications, prepare delivery orders, and coordinate the pickup and delivery of cargo. The job includes preparing quotations, negotiating rates with agents, carriers, and co-loaders, and processing import/export documentation. The candidate will also process these documents through the system, ensuring compliance, and providing updates to internal and external customers. Additionally, they will coordinate with various stakeholders such as consignees, shippers, brokers, and transporters, ensuring shipments are released from customs and other government examinations. Tracking and tracing shipments, corresponding with overseas agents and clients, and handling specialized shipments like dangerous goods (DG) and perishables are key aspects of this position. Maintaining excellent customer service is crucial throughout these processes.

General Responsibilities and job duties: 

• Customs clearance, answering emails, preparing delivery orders and coordinating the pickup and delivery of cargo. 
• Preparing quotations / Inside Sales. 
• Working with Agents, carrier, co-loader to procure and negotiate rates. 
• Receiving, reviewing, and processing import/export documentation for an assigned base of accounts. 
• Processing documents through the system and interface and providing updates and communications for internal and external customers to produce timely and compliant transactions. 
• Coordinating the release of goods from the carrier Customs, Ports or other governmental agency examinations that is required. 
• Tracing & tracking of shipments and key transaction information such as HBL, commercial invoice, and other required documents 
• Coordinating shipments with Consignees, Shippers, Brokers, Transporters Suppliers, Carriers is required 
• Corresponding with overseas agents and clients. 
• Working with steamship line /airlines/trucking companies to obtain quotations and handle the movement of freight. 
• Developing and maintaining excellent customer service to internal and external customers. 
• Handling DG & Perishable shipments 

Benefits and Compensation 

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications and other job-related reasons.

• Monthly Salary Range: AED 5,000-AED 10,000, depending on experience 
• Paid Time Off
• Paid Holidays
• Medical Insurance 
• Inclusive work culture

 Priority Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.