As the ALTR customer success manager you will be the tip of the spear in customer engagement and satisfaction. Reporting through the Product Organization, you will be the Voice of the Customer within ALTR, ensuring that their needs and feedback is heard throughout the organization. Focusing on building and maintaining relationships with all our customers and building a bridge between the customers and the internal teams of Field Engineering, Product Management, Sales, and Marketing

Key Responsibilities

• Act as the primary point of contact for customer relationships, ensuring a seamless onboarding process and continued success with our products and resources. 
• Be the voice of the customer internally, communicating needs, challenges, and feedback to multiple areas of the business (i.e. Product, Sales, Marketing, Support) 
• Recruit Customer advisory resources for Product, design, sales, and marketing feedback 
• Develop and implement strategies for customer retention and satisfaction 
• Collaborate on marketing and sales initiatives, providing insights and success stories that drive future business. 
• Announce and demonstrate upcoming features on the Product Roadmap within the context of the value to the customer use cases and outcomes. 

• Bachelors in a related field 
• Self-motivated and independent. 
• Ability to manage multiple initiatives as the same time 
• 3+ years of experience in a customer success role within a SaaS company 
• Excellent communication (verbal, written and presentation) skills with the ability to host customer councils and webinars 
• Proven History in building relationships with customers via trust and driving engagement. 
• Strong familiarity with modern data platforms such as Snowflake, Databricks and the broader data stack (ETL, data catalogs, BI tools, data warehouses) 
• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners
• Experience in working with cross functional stakeholders to drive internal business outcomes for Product Management, Sales, Marketing, Support and Field teams alike. 
• Proactively assess and address customer needs to drive the best possible experience 

Nice to Have 

• Experience with data security and/ or other data governance software 
• Experience in building a customer success strategy and a team focused on serving Support, Operations, Product, Sales, and Marketing. 

Additional: 

• Travel: Willingness for 15% Travel for conferences, company, and customer meetings.
• Reliable Connectivity: Must have access to dependable internet and phone services.
• Time Zone: Must be willing and able to work EST

Benefits

• A variety of medical, dental, and vision plans, including access to a health savings account, short and long-term disability, life insurance, and employee assistance programs (EAP) 

• 401(k) retirement savings plan with an excellent company match 

• Eligibility to receive option shares 

• Flexible Time Off – Paid time off is not accrued, you simply take time as you need it 

• 10+ Paid Holidays 

• Monthly stipend for phone and internet 

• Wellness Incentive Program 

When in Office

-Free Lunch

-Unlimited Snacks & Beverages 

-Game Room - Video games, air hockey, pool

Why ALTR? 

Our mission is to help our customers get the most value out of their data while minimizing its risks. ALTR (al·tr) is the only automated data access control and security solution that allows you to easily govern and protect sensitive data in the cloud – so you can gain more insights and value from more data in less time. 

At ALTR, you’ll have the opportunity to grow and develop as a professional working on exciting projects with a stellar team. Our culture is a vibrant blend of collaboration, innovation, and mutual support. We foster an environment where every team member's unique strengths are celebrated, encouraging open communication and a friendly atmosphere. With a shared commitment to excellence, we work together to empower our customers in navigating their data governance and security seamlessly. Join us in creating a positive impact while enjoying a welcoming, fun, and collaborative workplace. 

Our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and those we serve. ALTR is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. 

At ALTR, we are committed to providing competitive salaries in line with market standards. Our estimated compensation range for this position is $125,000.00 - $135,000.00 but the final salary will be based on your relevant skills, experience and qualifications demonstrated in the hiring process. Please note that actual salaries may vary within the range, or be above or below the range, based on factors

including, but not limited to, education, training, experience, professional achievement, and business need.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. ALTR participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.