The Teller/MSR Mentor will work with both the Training Department and Member Services Department to provide hands on training and guidance for Tellers, Member Service Representatives, Member Experts, and Member Service Specialists. 

Duties & Responsibilities

• Travel between all of First New York FCU’s locations to provide the appropriate continuation of training and guidance based on established training programs. 
• Have strong working knowledge in Jack Henry, Meridianlink and Harland Clarke programs. 
• Have a strong knowledge and understanding of the regulations of the NCUA.
• Document and assist the VP of Training and Support Services in the evaluation of trainings provided.
• Assist any Branch staff who may be in need of additional support.
• Must maintain current proficiency of Teller and MSR/MSS skills. 
• Assist and provide guidance for new front office staff while on the teller line.
• Deliver hands on training for front office staff as needed.
• Work with the VP of Training and Support Services to evaluate training needs of staff and branches.
• Keep and maintain attendance records for all training activities.
• Will be assigned one Saturday per month.
• May be assigned to work in locations where there is a staffing need. 
• Participate on committees and/or special training projects as assigned.
• Participate in professional development opportunities and training associations.
• Perform other duties as assigned.

• Experience in a Front Office/behind a Teller line.
• Strong knowledge of programs used in Branches/Front Offices.
• Knowledge of adult learning styles. To adapt instruction as needed to meet trainee needs.
• Possess a desire to assist others in their professional growth and development.
• The ability to travel to all FNYFCU locations.
• Flexibility in adjusting work schedule if/as needed.
• Excellent communication and writing skills.
• Strong organizational skills.