Assist the conventional lending team at First New York, by communicating with borrowers, staff and vendors, as well as, gathering and summarizing pertinent documents & information based on credit union policy. This individual will work in tandem with the Mortgage Loan Originator and play a pivotal role in coordinating residential files from application to post-closing. Must be service focused with superior time management and communication skills. In addition, the individual must have the ability to multi-task, possess keen attention to detail and exceptional organizational skills.

Duties & Responsibilities

• Works closely with the Mortgage team and the Mortgage Loan Originator to determine what information is outstanding and follows up on these items in a timely manner. Obtain the appropriate documents from loan applicants and organize follow-up on unaccounted items.
• Reviews residential loan application file to verify that application data is complete and meets establishment standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment. 
• Maintains the outstanding mortgage pipeline and ensures loan files move forward accurately, with urgency.
• Informs supervisor of discrepancies in loan documentation, title or survey. 
• Ensures exceptional member service by maintaining thorough communication with members, attorneys, realtors, appraisers and vendors throughout the mortgage event.  
• Possesses knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies.
• Maintain department policies and procedures of work processes to meet Compliance guidelines. 
• Liaison between origination, third-party mortgage vendors, and members throughout the loan process.
• All other duties that may be assigned. 

• High school diploma and two plus years of conventional mortgage experience; preferably in a processing role.
• Excellent computer skills with a strong working knowledge of Microsoft Excel and other programs
• Prior experience in Encompass preferred
• Possesses critical thinking skills and applies learned lending principles according to the unique needs of each member and their risk profile.
• Credit skills, interpersonal skills and ability to communicate clearly while handling multiple priorities.
• Proficient in conducting credit analysis, including cash flow, credit reporting, and credit investigation.