Vortex is the leader in Doors/Security Products, Storefront Glass/Glazing, Access Controls and Material Handling Equipment for Commercial, Industrial and Retail Facilities. These products and services are in high demand for all private and public business sectors from Fortune 500 companies to small and emerging businesses. Our diverse list of products and services allows variety and different challenges every day at Customer's sites while providing solutions to keep them safe and efficient.

With our continued expansion and growth, we have an opportunity for a full-time Customer Relationship Representative at our Headquarters located in Irvine, CA.

The Customer Relations Representative will be a National Account Associate on the Customer Care Team. This includes providing a positive customer experience, long-term solutions, creating a customer partnership, and representing Vortex Industries LLC with the highest levels of professionalism and courtesy in all interactions with the company’s top customers.   

• Proactively delivers superior customer service in response to customer calls, correspondence, and e-mails.  
• Develops a partnership with the customer to understand their needs to keep their multi-site locations safe, secure, and compliant with various codes and regulations.
• Partners with local service centers as a liaison between the accounts and Vortex.
• Manage national account customers who have orders, need estimates, or require information about products/services.  
• As part of the team, you will answer incoming emails and phone calls to help customers and service centers
• Conduct  regular KPI calls with the customer and service centers
• Ensures confidentiality and security of sensitive data.
• Ensure constant communication with team members and customers.
• Ensures accurate data entry into the customer accounts and databases.
• Ensure timely completion of work through critical thinking skills, prioritization, and multitasking.  
• Prepares and presents quotes to national account customers including follow up.

To perform this job successfully, an individual must be able to perform each essential duty at high levels. The requirements listed below are representative of the knowledge, skills, qualifications, competencies, abilities, and any physical demands if required. Physical demands are representative of those that must be met by an employee to successfully perform the essential requirements of this job.

• Strong people and time management skills are required.
• Excellent multi-tasking skills in a fast-paced environment.
• Collaborative and a team player with a “can do” attitude.
• Able to problem solve and find optional solutions for products and services.
• Excellent verbal and written communication skills are required; must be able to communicate effectively and professionally with customers and across all organizational levels.
• Detail oriented, positive friendly customer service are key attributes.
• Computer knowledge and skills, i.e., MS Office Suite – Word, Power Point and Excel is required.  
• Experience with Salesforce is a plus.
• Ability to maneuver through customer websites and customer portals.
• Ability to build and maintain strong effective business relationships in a team-based environment.  
• This is a fast-paced environment and must have the ability to adapt within a rapidly changing environment.
• Flexible with high energy, able to handle multiple tasks smoothly.
• Highly organized, detail-oriented, with attention to accuracy.
• Passionate about customer service and driving growth nationwide.
• Reliable, dedicated, passionate with drive and desire to grow.

Required Experience/Education/Training/Certifications:

To perform this job successfully, an individual must possess the outlined experience level, education, training, minimum years of experience, product, or industry knowledge plus any certifications to be considered.

• High school diploma or General Education Degree required (GED).
• One (1) – Three (3) years of customer service experience
• Experience with customer facing roles in retail, restaurant, hospitality is a plus.
• Self-motivated and able to work with minimal supervision to meet deadlines.

Work Environment and Safety Equipment Required: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
• Shift will be Monday - Friday 8:30am - 5:30pm.
• Must have the ability to walk short distances.
• Noise level is moderate in an office environment.

This position is located in Irvine and not a remote position.