About the Organization

Canal Alliance exists to break the generational cycle of poverty for Latino immigrants and their families by lifting barriers to their success.

Every day, we work to educate, empower and support motivated immigrants to better meet their needs—from feeding their families and advancing their education, to learning English and becoming American citizens. Canal Alliance strives for a trauma-informed approach and inclusive culture. We invest in high quality services, professional development and work-life balance.

Position Summary 

We are actively seeking a dynamic and energetic individual to join our Social Services team as a Bilingual Case Manager. In this role you will be responsible for providing comprehensive case management services to clients, with a focus on delivering support in both English and Spanish. The ideal candidate is passionate about helping others, possesses strong communication skills in both languages, and is committed to making a positive impact on the diverse communities we serve. Your role will involve assessing client (youth, adults and families) needs, developing tailored service plans, and advocating for access to essential resources. The objective is to empower clients, facilitating their ability to overcome obstacles and enhance their holistic well-being. This aligns with Canal Alliance's mission to break the generational cycle of poverty among Latino immigrants and their families. 

This role will be under the supervision of the Case Management Supervisor within the Social Services Department. 

Full-time position = 32 hours per week.  

Non-exempt hourly position, $37.50 (DOE) 

Schedule: Shifts are Mon-Thurs either 8am to 4pm or 10am to 6pm for this position. 

Location: San Rafael, 91 Larkspur St  

Key Responsibilities: 

• Client Assessment & Service Planning: Perform comprehensive assessments, establish client goals, and develop personalized service plans in alignment with Cal Aim (Enhanced Care Management and Community Supports) and other funder-related programs with attention to bilingual and cultural needs. 
• Advocacy & Support: Assist clients in navigating systems, provide education on available resources, and encourage self-advocacy. Offer emotional support and advocate for client rights with a focus on linguistic inclusivity. Assisting with form completion and ensuring smooth referrals to partner organizations. Empowering youth, adults, and families to enhance their well-being, foster personal growth, and achieve overall success. 
• Resource Coordination: Connect clients with bilingual community services and facilitate access to essential resources, such as healthcare, education, employment, and housing. Provide support and referrals to internal programs to foster overall success. 
• Case Documentation: Manage multiple cases, maintaining detailed records of all client interactions, assessments, and service provisions. Contribute reports for government agencies and funders. 
• Communication & Collaboration: Maintain clear documentation in both English and Spanish. Work closely with colleagues, external partners, and community agencies, supporting collaborative efforts across programs. Proactively seeks out opportunities to contribute and takes initiative in identifying and addressing tasks. 

• Fluent in Spanish (and other native languages a plus). 
• Associate's or Bachelor's Degree is preferred in social work, human services, psychology, or a related discipline 
• Minimum of 2 years of case management experience, especially with low-income, vulnerable and BIPOC communities. 
• Flexibility to work an 8-hour day within the 8 a.m.–6 p.m. timeframe. 
• Strong communication, problem-solving, and interpersonal skills. 
• Ability to work independently, handle crisis situations, and maintain professionalism. 
• Knowledge of trauma-informed practices and harm reduction. 
• Motivated and driven to find solutions to support client needs 

Preferred: Bachelor’s degree in social work or a related field along with experience in case management or care coordination. Familiarity with Salesforce and knowledge of community resources and Cal Aim requirements is also desired.  

Benefits

• 3 weeks paid vacation per year 
• 12 days of sick leave per year 
• Paid Birthday 
• 14 paid holidays per year, including Christmas week 
• 100% paid employee medical & dental insurance, life insurance, LTD, and EAP. 
• Telehealth for physical and mental health 
• 403(b)-retirement plan with 4% employer match 
• FSA, vision, and pet insurance, 
• Employer paid Telehealth for physical and mental health 
• Paid lunch break 

We get a high volume of candidates - for the fastest response from Canal Alliance, please use this Paylocity Link to apply:

https://recruiting.paylocity.com/recruiting/jobs/Apply/2791432/Canal-Alliance/Case-Manager 

Equity & Inclusion Statement

Canal Alliance actively promotes and recognizes principles of fairness, equity, and social justice across intersections of race, age, nationality, gender, and all other identities represented among our diverse employees.