At Shoppers Supply, a Key Holder is a trusted leader who helps keep the store running smoothly while delivering an exceptional customer experience. This role supports daily operations, leads by example on the sales floor, and serves as the acting manager when needed. From helping customers and supporting teammates to ensuring the store is clean, organized, and ready for business, Key Holders play an important role in the success of the team. We’re looking for dependable, hardworking individuals who lead with professionalism, take pride in their work, and thrive in a fast-paced farm and ranch retail environment. 

Why You’ll Love This Job

• Step into a leadership role where your decisions genuinely matter.

• Work alongside a supportive team that shares your love for farm, ranch, and outdoor products.

• Enjoy employee discounts on products you already use and love.

• Build your management skills in a hands-on environment with room to grow.

• Be the steady presence that keeps the store, and the team, running at its best.

What You’ll Be Doing

Opening & Closing

• Open and close the store following all security and operational procedures.

• Perform safe counts and daily cash balancing.

• Ensure the store is clean, signed, and fully customer-ready at open.

• Secure all departments and doors at close.

Team Leadership & Floor Management

• Act as Manager-on-Duty (MOD) when scheduled, directing staff to ensure productivity and coverage.

• Coach team members on presentation, pace, and priorities throughout the shift.

• Step in to support cashiers, department staff, or customers whenever needed.

• Be trained and familiar with core responsibilities across all departments, ready to step in where the business needs you.

Customer Service & Escalation

• Assist with customer complaints, returns, and concerns with professionalism and a solutions-focused approach.

• Step in during long lines, register issues, or department backups to maintain service standards.

• Ensure a welcoming, helpful environment is maintained across the entire sales floor.

Store Operations

• Verify that ticketing, restocking, and merchandising tasks are completed each shift.

• Ensure promotional signage is correct, current, and properly displayed.

• Communicate with department leads to resolve daily operational issues.

• Report operational concerns, safety hazards, and maintenance issues to store management promptly.

• Support company policy enforcement consistently and respectfully.

What We’re Looking For

• High school diploma or equivalent required.

• Previous retail experience required; farm, ranch, or outdoor retail strongly preferred.

• Personal or professional experience in equine, livestock, or pet care preferred.

• Proven ability to meet or exceed sales goals.

• Strong leadership, communication, and interpersonal skills; you keep things calm and moving.

• A proactive, solutions-focused mindset with the ability to make confident decisions under pressure.

• Basic computer literacy; familiarity with point-of-sale or inventory systems a plus.

• Must be reliable, punctual, and able to work a flexible schedule including nights, weekends, and holidays.

• Ability to lift up to 50 lbs. and occasionally lift or reach merchandise overhead.

• Capable of pushing/pulling merchandise using proper equipment (e.g., pallet jack).

• Physically able to stand, twist, crouch, squat, bend, stoop, and climb ladders throughout the shift.

• Comfortable operating store equipment such as a dolly, hand truck, forklift, baler, computer, and cash register.

• Adhere to all store safety guidelines and procedures.