We are a dynamic and growing company looking for a highly skilled and versatile IT Specialist to join our team. In this role, you will be responsible for supporting various aspects of our IT infrastructure, from systems administration and network engineering to desktop and application support. The ideal candidate will have hands-on experience with Azure cloud services, SQL databases, and both Mac and Windows environments. We’re looking for someone who thrives in a fast-paced environment, has excellent problem-solving skills, and can adapt to a wide range of technical challenges. If you enjoy finding innovative solutions and are eager to contribute to our evolving IT landscape, you’ll fit right in with our team. If you’re passionate about IT and looking to contribute to a forward-thinking team, we’d love to hear from you.  

To succeed, you must be self-motivated and take ownership of your responsibilities while collaborating across teams. Success is defined by the timely delivery of IT solutions, independent management of technical challenges, and contributions to process improvements and innovation that align with the company's goals. Focus of your initiatives encompass but are not limited to the following:  

Systems Administration: Manage and maintain servers, including installation, configuration, and upgrades. Monitor system performance, ensuring reliability and security through regular maintenance. Implement and manage backups, disaster recovery, and data protection strategies. 

Network Engineering Support: Support and troubleshoot network infrastructure, including routers, switches, and firewalls. Assist with network design, implementation, and optimization. Monitor network performance and resolve connectivity issues. 

Application Support: Provide technical support for various business-critical applications, ensuring functionality and resolving any issues promptly. Document application configurations, processes, and solutions. 

Desktop Support: Provide technical support for both Mac and Windows desktop hardware and software. Assist with the setup, configuration, and troubleshooting of desktop and mobile devices. Perform regular maintenance, upgrades, and repairs on workstations. 

Azure Cloud Management: Manage and support Azure cloud infrastructure, including virtual machines, networking, and storage. Implement and maintain Azure security and compliance policies.  

SQL Support: Maintain and troubleshoot SQL Server databases, ensuring optimal performance. Assist with database backups, restores, and disaster recovery efforts.  

Required Skills and Experience

• Minimum five years of progressive experience or in a similar role. 
• Proven experience in systems administration, network engineering, and technical support. 
• Proficiency with both Mac and Windows desktop environments. 
• Experience managing Azure services, including virtual machines and networking. 
• Strong understanding of SQL Server performance tuning, backups, and recovery. 
• Demonstrated ability to communicate, present, and influence all organizational levels.  
• Manage expectations by reporting out and communicating expected deliverables internally and externally.  
• Measure project performance to identify areas for improvement.  
• Strong interpersonal skills and extremely resourceful. 
• Strong analytical and problem-solving abilities.  
• Proven ability to manage multiple projects simultaneously and prioritize competing demands.  
• Excellent communication skills, both verbal and written.  
• Ability to work proactively and constructively in a fast-paced, collaborative, team environment.  
• Bachelor's degree or equivalent experience.  
• Excellent organizational skills.   

What We're Looking For

• Team player who enjoys working in a collaborative and fast-paced environment.
• Demonstrated desire for continuous learning and improvement and strong attention to detail.
• Ability to build strong interpersonal relationships with internal and external stakeholders.
• Fast learner with aptitude to educate themselves on relevant technologies.
• Comfortable with ambiguity associated with a new role. 
• Ability to prioritize work and manage multiple projects at once. 
• Remain focused and calm under pressure.  
• A proactive, energetic, and professional self-starter with excellent organizational, communication and interpersonal skills, and the ability to work collaboratively within cross-functional teams.  
• Capacity to work independently in a remote position with self-directed initiative.
• Comfortable working within globally distributed teams. 
• Positive attitude and a solutions-oriented mindset.  

Desired Skills

• Certification in Azure or similar cloud platforms 
• Familiarity with cybersecurity best practices and tools 
• Experience with automated scripting for IT processes (e.g., PowerShell, Bash) 
• Experience with virtualization technologies such as VMware or Hyper-V 
• Knowledge of ITIL best practices 

The IT Specialist will report directly to the Director, DevOps.

All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability or marital status.