Overview:

The Lead Cloud Systems Administrator manages and maintains Episode Solution’s cloud infrastructure and servers and leads a multiuser computing environment. This includes road mapping, maintaining, and improving the technology systems, operational support procedures, implementing clear trend and root cause reporting, and invoking incident management processes when required.

Primary Responsibilities and Essential Duties:

• Responsible for the Azure Cloud infrastructure and Microsoft Cloud services such as SharePoint and OneDrive.
• Manages CI/CD pipelines with development and QA teams.
• Architects systems for data management through collaboration with database and data warehouse personnel.
• Coordinates with security personnel to ensure thorough identity and access management policies and procedures are reviewed, improved, and followed.
• Works with security personnel to ensure smooth operations with vulnerability and patch management of technology assets.
• Responsible for negotiating and managing Microsoft licenses for our entire environment.
• Establishes vendor relationships to ensure best services and prices on contracts.
• Reviews and maintains network diagrams, firewall ACLs and router configurations.
• Oversees the onboarding of external clients to the ES billing platform.
• Responsible for security, maintenance, and inventory of all company technology assets.
• Supports other departments in the organization with back-office related projects.
• Administers support systems and follows up with assigned personnel to ensure timely resolution of problems and initiatives.
• Responsible for configuring and maintaining the organization’s Business Continuity and Disaster Recovery procedures and policy.
• Takes initiative and ownership in researching appropriate technologies that help solve problems or enhances services and products.
• Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department by relentlessly building trust with internal and external clients.
• Mentors the Help Desk staff and serves as 3rd tier support
• Other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree in computer science or a related field
• Minimum of 5 years related experience
• Microsoft Azure supporting SaaS products
• Experience with HIPAA

Preferred Qualifications:

• Strong Knowledge of Microsoft Azure, O365, SharePoint, Teams, and OneDrive.
• Experience with SOC 2 Type II audits
• Knowledge of key ITIL service processes, as well as experience with establishing successful service level agreements.
• Experience in planning, reporting and supervising help desk resources.
• Strong knowledge in documenting and implementing Information Systems policies and procedures.

Skills and Abilities:

• Statistical mathematical skills
• Highly proficient computer skills, specifically in Microsoft Office
• Strong oral and written communication skills
• Advanced problem-solving skills including skills such as research, reasoning, analysis and decision making.
• Project management skills including organization and the ability to multitask
• Professional presence

Work Environment:

This position operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Travel:

10% travel may be required.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Episode Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.