OVERVIEW:

 The Medical Assistant (MA) works through the direction of the Lead MA /Clinic  Admin to assist with maintaining efficient patient flow and quality care during  clinic hours. The MA works as part of a health care team including physicians,  nurse practitioners, patient services representatives, medical records, front  desk, and other medical assistants to provide comprehensive care in a nonjudgmental manner. 

 RESPONSIBILITES: 

The following reflects management’s definition of essential functions for this job but does not restrict the  tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at  any time with reasonable accommodation. 

• Provide support of all functions within their respective scope of care as MA. 
• Assist in work of clinic staff including front desk, peer medical assistants and other support staff,  as instructed. 
• Assist with intake, financial screening, scheduling, and set-up for patient visits. 
• Active with the training on health education, policies and procedures and laboratory services.  
• Assist as needed including medication refill requests, specialty and procedure referrals, pre- and  post-clinic chart review. 
• Review charts, lab test results, and encounter forms for completeness and to assess follow-up as  needed. 
• Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to  increase efficient and quality services. 
• Assist with the coordination or work with the Preventative Health Coordinator and  Immunization Coordinator for follow up on missed appointments, reminder calls, lost to care  calls, and high-risk referrals. 
• Works in collaboration with other clinic staff on programs to improve patient outcomes. Assist  in organizing and participating in quality improvement activities using the PDSA model to  improve systems/services. 
• Perform other administrative tasks and clinical care as assigned by Lead MA/ECA. 
• Supports the coordinate the inventory, ordering and supply stock maintenance of medical  supplies. 
• Assist with other administrative projects and tasks as needed. 
• Assist with daily monthly quality assurance reviews including emergency kit check off. 
• Preforms other duties as assigned by management 

 MINIMUM POSITION REQIREMENTS: 

Education & experience: College or trade school education, high school diploma, or equivalent.  Completion of certified medical assistant training program required. Phlebotomy certification a plus.  Minimum of one year experience in an outpatient medical clinic or hospital, medical office setting.  

Special Skills/Equipment: Bilingual English/Spanish is a plus. Preform phlebotomy and basic  laboratory duties. Must provide proof of current driver’s license and auto insurance. Demonstrate  the skills to provide age-appropriate care to the clients of the clinic. Demonstrate knowledge of the  principals of growth and development over the life span and possess the ability to interpret  information relative to the patients age related needs.  

Expectations: Attendance and punctuality is necessary. Ability to work well with a multidisciplinary  team. Ability to problem solve and be self-motivated. Must have a commitment to excellence and  high standards. Must have excellent written and oral skills, strong organizational, problem-solving  and analytical skills. Must have ability to multitask, manage priorities and workflow. Required to  have versatility, flexibility and a willingness to work within constantly changing priorities with  enthusiasm and have acute attention to detail. Able to operate computer software with training.  Expected to have strong interpersonal skills and have the ability to understand and follow  written/verbal instructions. Able to work independently with little or no supervision. Required to  have the ability to deal effectively with a diversity of individuals at all organizational level and with  external customers. 

Physical Requirements and Work Environment: *The physical demands described here are  representative of those that must be met by an employee to successfully perform the essential functions  of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform  the essential functions. Ability to operate office requirement, including computer and copier equipment.  Must be able to sit or stand for long periods of time, with occasional walking. Ability to bend and lift up  to 25 pounds. Hearing and vision required.