Gay Men's Health Crisis, Inc. (GMHC) seeks a Financial Management/SURE Case Manager responsible for the delivery of case management services to Financial Management/SURE clients.

Essential Job Functions

The following duties are mandatory requirements of the job:

• Coordinate retrieval of documentation needed for enrollment process
• Maintain regular follow up contact with clients HRA case managers/workers
• Refer clients to other GMHC services
• Follow up requests with HRA case workers for client current (RPR) Rent Portion Responsibility and copy client current lease
• Review and follow up on monthly utility bills on behalf of clients
• Maintain all relevant and up to date client data in charts/electronic records
• Comply with state regulations and applicable documentation including statistic reporting
• Complete all required SSA benefit/accounting forms
• Case management
• Mail clients documentation needed
• Perform all other related duties as assigned by supervisor

Education and Certification

• Bachelor’s degree preferred, or two years college level courses in human services related field or a combination of education and experience
• At least 1 year of experience in working with the LGBT population is preferred

Special Skills and Knowledge

In addition to the above-listed job responsibilities and educational requirements, the ideal candidate for this position possesses most or all of the following:

• Interpersonal capacity for empathic understanding and nonjudgmental attitude when engaging clients with substance use problems
• Excellent written, verbal and interpersonal communication skills
• Demonstrated ability to work effectively as part of an interdisciplinary team is essential
• Must be a professional and responsible person who is able to develop and maintain interagency liaisons as a means of meeting clients' needs
• Excellent time management skills
• Adaptable to changing priorities and deadlines in a fast-paced work environment
• Intermediate knowledge of Microsoft Office Suite; Excel, Outlook, etc.
• Bilingual Spanish/English helpful

Successful candidates will welcome the opportunity to work in a racially and gender-diverse environment and to contribute to a positive and inclusive atmosphere. Working at GMHC requires a demonstrated awareness of and commitment to the concerns of the breadth of the communities that we serve. Prior work with non -profit agencies or work on behalf of LGBTQ+ communities and/or people living with HIV is highly desirable. Experience working with other historically marginalized communities (in a professional or volunteer capacity) is also desirable.

This is a Hybrid position which requires some days in office.