Scope

You are responsible for providing an AMAZING customer experience to Profinium customers. You help customers achieve their dreams & build lasting relationships. You will help the organization to provide service to our customers, deepen existing customer relationships & create new customer relationships. You make recommendations for improving banking functions & products to create an AMAZING client experience!

Accountabilities

Customer Service - 50%

• You provide a high level of customer service, including greeting walk-in customers & answering incoming calls in a friendly, professional manner.
• You perform paying & receiving functions for customers. This will include cashing checks, taking deposits, withdrawals, mortgage, consumer loan & other payments. Additionally, you may provide official checks & help customers with other transaction services.
• You assist customers with their current account needs. This includes checking, savings, certificates, safety deposit boxes, IRA’s & HSA’s, etc.
• You provide a high level of customer service & are knowledgeable of the bank products offered, allowing you to understand & service the customer’s needs.
• You ensure that the assigned cash balances on a daily basis, is kept secure at all times & must keep cash drawer within assigned drawer limits.
• You understand & comply with the related laws & compliance regulations that pertain to all of your duties. Examples include bank secrecy act, privacy, & funds availability policy.
• You recognize any suspicious behavior & have the ability to make decisions when to consult management on any transactions.

REA: Retain/Expand/Attract - 40%

• You successfully retain, expand & attract clients to Profinium’s products & services. This may include expanding account relationships with existing clients, attracting prospects to the bank & participating in joint calls with our partners. This effort may include contacting clients by phone, mail, email & in person to ask for account relationships.
• You assist clients with providing recommendations to meet their banking needs, to include opening new accounts.
• You recommend policy/procedure enhancements to better serve customers & coworkers.
• You assist clients with credit card lending, ready reserves & lending, including real estate lending.
• You are responsible for understanding & generating quality credit within guidelines set by bank policy & individual lending authority to reach growth targets.
• You understand & effectively apply selling techniques to open, develop & close a sale. You must also be able to create interest in a product & actively cross-sell other products & services.
• You achieve personal goals set by you & your Manager.
• You achieve Team Partnership (referral) results based on annual targets communicated by your Manager.
• You assist in the successful achievement of goals set for the Branch and Bank as defined by the bank’s annual organizational objectives.
• You have a thorough understanding of current market trends/conditions.
• You have a thorough understanding of the various products & services the bank offers & effectively communicate the value of those services & products to the client or introduce them to the appropriate expert.

Other - 10%

• You assess emerging issues & potential liabilities.
• You have a thorough understanding of the compliance function & provide support in this area when needed.
• You are an established leader among peers & serve as the backup to the manager when needed.
• You are an effective trainer of Relationship Banking Products & Procedures.
• You have the knowledge & authority to approve wires, official checks, ACHs & like as outlined in the Bank’s approval authority policy.
• As a part of the overall team of bank employees, you may be requested to assist in the support of other bank activities.
• You promote the AMAZING positive & energetic environment at Profinium by embracing our Purpose, Pledge & Pursuits (P3’s) & Core Values to guide your behavior.

Competencies

Customer Oriented - Attention to Detail – Oral/Written Communication – Adaptable – Problem Solving - Dependable – Technology Driven – Sales Skills – Leadership

Education, Experience & Skills

• You value client experience & are capable of committing to a team culture like no other!
• You take pride in providing a quality product & having fun along the way!
• You have a High school Degree or equivalent
• You have 2-4 years of experience in a community bank AND
• You have 5+ years of experience in a customer service environment
• Experience with banking systems required
• You have strong knowledge of typical bank products & services
• You must meet the qualifications to be registered with the Federal Nationwide Multistate Licensing System (NMLS)
• You have a high numerical aptitude
• You must have dexterity to count money
• You have the ability to maintain confidential information
• You have skills needed in a typical office environment, including computer skills & utilization of office equipment

While performing the duties of this job, you are regularly required to move about inside the office to access file cabinets, office machinery, attend meetings, etc. You have the ability to operate a computer, carry, handle & feel objects; reach with hands & arms; communicate effectively & efficiently in person & over the phone. You must occasionally lift &/or move up to 25 pounds or more with assistance. You have the ability to travel to other locations as needed. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception & the ability to adjust focus.

The requirements listed above are representative of the knowledge, skills &/or abilities required for this position. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this job. This document is intended to describe the general content & performance requirements of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements & does not imply a contract. Other duties may be assigned.

Profinium has the exclusive right to alter this job description at any time without notice.

Profinium, Inc. is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by law.

Profinium, Inc. (“Profinium”), may use third-party websites to post employment opportunities. Profinium is not involved in the actual transaction between employment applicants and any third-party website. Authentication on the Internet is difficult; therefore, Profinium cannot and will not confirm that third-party websites are safe and secure with personal information, such as a social security number. Accordingly, Profinium discourages candidates from sharing personally sensitive information with third-party websites. Because Profinium cannot be involved in user-to-user dealings or control the behavior of employment applicants on third-party websites, in the event that you have damages from sharing personally sensitive information with a third-party website, you release Profinium (and our agents and employees) from claims, demands, and damages of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such damages. Profinium is under no legal obligation to, and do not, control the information provided by applicants made available through third-party websites. Profinium expects that you will use caution and common sense when using third-party websites while applying for employment opportunities