Round Hill Music Company is a high-end boutique specializing in exclusive guitars, premium gear, vinyl albums, and curated apparel for discerning music enthusiasts. We pride ourselves on world-class customer service and a deep passion for unique musical products. We are seeking a knowledgeable and driven Assistant Manager / Guitar Sales to deliver an exceptional customer experience to our upscale clientele and support the day-to-day operations of our store.

Position Overview:

The Assistant Manager / Guitar Sales will play a key role in delivering top-tier service to our high-end clientele, assisting customers with their guitar, gear, and vinyl needs. This role requires expertise in the guitar market, a passion for music, and the ability to apply sales techniques to deliver a personalized and premium shopping experience.

• Customer Engagement: Build strong relationships with customers by offering expert advice on guitar products, accessories, and gear, tailored to the needs of music enthusiasts.

• Sales: Utilize retail sales techniques, such as upselling and personalized recommendations, to enhance the customer shopping experience.

• Product Knowledge: Maintain in-depth knowledge of guitars, amplifiers, effects, and vinyl to provide customers with valuable insights and guidance.

•  Operational Support: Assist with day-to-day store operations, including merchandising, managing web orders, and maintaining the store’s appearance.

• Customer Service Excellence: Provide exceptional customer service, ensuring that each interaction reflects the high standards of our boutique brand.

• Flexibility: Be available to work weekends, holidays, and evenings to meet the demands of our high-end retail environment.

Qualifications:

• Experience:

    o 2+ years of experience in a retail environment, preferably within music instruments, fashion, or luxury goods.

• Skills:

    o Strong ability to connect with customers, emphasizing product expertise, passion for music, and a commitment to personalized service.

    o Excellent communication skills and a team-oriented attitude.

    o Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

    o Familiarity with retail systems and processes is a plus.

• Education: Bachelor's degree in Business, Marketing, or a related field is preferred.

• Physical Requirements: Ability to lift up to 30 lbs.

Benefits:

• Competitive salary and performance-based incentives

• Employee discounts on products

• Opportunities for career advancement

• Training and development programs