Job Summary

The Cloud Ops Manager is a working supervisor responsible for the reliable delivery of CaseWorthy’s software-as-a-service offerings, who ensures world class availability, security, and performance of these offerings. The incumbent manages a team of Cloud Engineers and Administrators who design, build, operate, and maintain the cloud infrastructure and who support innovations of the larger engineering organization.  

Responsibilities

• Manages team of Cloud Engineers and Administrators.
• Ensures that there is 24x7 on-call and escalation coverage for support of cloud environments.
• Owns monitoring and observability solutions.
• Inculcates a “devops” culture across CaseWorthy R&D teams.
• Works in tandem with the engineering teams to identify and implement the most optimal cloud-based solutions for the company. 
• Provides guidance, thought leadership, and mentorship both to the Cloud Ops team and to other development teams to build cloud competencies. 
• Educates teams on the implementation of new cloud-based initiatives, providing associated training as required. 
• Monitors and ensures the performance, uptime, and scale of systems and proactively addresses issues. 
• Troubleshoots incidents, identifies root cause, fixes, and documents problems, and implements preventive measures. 
• Operates and manages cloud environments in accordance with company security guidelines. 
• Consults in system design to meet security, cost, reliability, and capacity requirements. 
• Manages cloud costs and provides cost projections as needed. 
• Manages data backup operations and maintains data disaster recovery plans. 
• Manages deployments to UAT and production environments.  
• Automates infrastructure and configuration management using CI/CD and infrastructure as code.
• Ability to travel nationwide, up to 10% annually.
• Performs other duties as assigned.

Required Skills & Qualifications

• Deep understanding of delivering software-as-a-service solutions
• 5+ years of experience in a systems administration, software engineering, or site reliability related role 
• 3+ years of experience involving management and design of infrastructure within AWS or Azure
• 2+ years of supervising employees in an engineering organization 
• Understanding of and experience with the five pillars of a well-architected framework 
• Knowledge of a variety of security domains such as: problem management, security vulnerability assessments, business continuity, security audits and standards, and identity management 
• Experience in hosting web applications, container orchestration, serverless compute, and ETL jobs within AWS or Azure. 
• Working knowledge of infrastructure-as-code (ARM/BICEP, Terraform, CloudFormation, and/or CDK) and pipeline automation (GitHub Actions, AWS CodeBuild / Code Deploy, Jenkins, Azure Pipelines, BitBucket Pipelines, or similar) 
• Knowledge of NIST 800-53/HITRUST/ISO Regulatory Frameworks  
• Strong written and verbal communication skills for both technical and non-technical audiences
• Proven ability and passion to pick up new technologies and stay on the cutting edge of technology

Preferred Skills & Qualifications

• AWS and/or Azure certifications a plus