We are seeking a Clinical Operations Manager who will work in close collaboration with our current Clinical Operations Manager. While our current Clinical Operations Manager leads our team of Insurance Navigators, T1D Support Guides, and Case Managers, this new role will focus on leading our LCSW, RD & CDCES, Clinical Assistants, and Enrollment Specialist, ensuring cohesive care across all areas of our multidisciplinary team.

Our Clinical Operations Managers play a pivotal role in ensuring the daily clinical operations of our virtual healthcare organization run seamlessly and in alignment with our mission to provide high-quality care to those living with Type 1 Diabetes (T1D). At the heart of our operations, this role ensures that every aspect of the patient journey is smooth, efficient, and centered on positive outcomes for the individuals we serve.

Reporting directly to our VP of Clinical Operations, this role is responsible for leading and coordinating the delivery of care across a multidisciplinary, collaborative team. You will partner closely with our VP of Clinical Care & Endocrinologist for clinical guidance and medical related escalations. You will lead and equip the care team with the tools, resources and support necessary to deliver exceptional care to our patients. Your focus will be on optimizing workflows, ensuring regulatory compliance, and using data driven insights to continuously improve our services. As part of a dynamic team, you may encounter evolving responsibilities and opportunities as the organization grows. 

We’re an expanding organization on a mission to make a real difference in healthcare, and we’re looking for a dynamic individual with a strong background in clinical operations who thrives in a clinic setting. Our ideal candidate has a clinical license, is driven by our mission, is passionate about leading a team, is focused on elevating patient care and is ready to take on new challenges with us.

This is a full-time, 40 hours per week, Monday-Friday, home-based position, eligible for a full benefits package including PTO, paid holidays, and competitive pay. Our clinical operations are 8am-8pm EST, Monday-Friday. Candidates can live anywhere in the United States.  

Core Responsibilities

Team Leadership

• Provide daily management and support for care team members. 
• Lead onboarding, training, and development for care team members, creating a culture of continuous growth and learning.
• Conduct performance reviews, set team and individual OKRs, and foster  ongoing training and development.
• Provide care team members with the resources necessary to meet the needs of our patients.

Operational Management

• Create and maintain efficient workflows and communication processes across service lines.
• Coordinate with care team leadership to ensure operational alignment and high-quality care delivery.
• Use data and analytics to regularly evaluate the efficacy of services and recommend improvements.

Collaboration & Communication

• Collaborate with care team members & leadership to ensure that patients receive individualized, person-centered care. Ensure smooth communication and workflows between services. 
• Work with leadership to design new care models, leveraging the expertise of all care team members and service lines.
• Develop protocols and processes to streamline communication ensuring patient care is cohesive and well-coordinated
• Identify and partner with teams to resolve administrative and operational challenges.

Continuous Improvement

• Partner with our analytics team to ensure efficiency and stability of medical operations in all areas, inclusive of quality, access and value initiatives.
• Recommend and implement data-driven changes in systems, policies, and procedures to improve workflow and efficiency.
• Proactively identify the need for process and procedure changes and collaborate with leadership to address gaps in services and develop new initiatives to improve patient outcomes.

Licensure and Compliance

• Partner with the compliance team to ensure clinical compliance with all state, federal, and telehealth regulations, including confidentiality and patient privacy laws.
• Ensure that clinical services adhere to best practices, professional standards, and regulatory requirements.
• Assist in designing and implementing continuing education programs to keep clinical staff up-to-date with the latest standards of diabetes care.

Expected Skills & Experience:

• 5+ years of experience in clinical healthcare, preferably in a clinic setting.  
• 2+ years of experience in healthcare operations management required, preferably in a clinic setting.  Experience should demonstrate proven high-quality management skills.   
• Bachelor’s degree in healthcare or business related field or equivalent work experience required.
• Knowledge and experience with EMRs and healthcare technology, including telehealth and remote work applications, and the ability to learn new programs and applications, required. 
• Strong leadership and management skills, including the ability to exercise authority, judgment, and responsibility in a virtual health care setting.
• Start-up, service-line creation, or change management experience, with a passion for innovation and improving healthcare systems.
• Ability to synthesize and apply data to make informed decisions.
• Skilled in establishing and maintaining effective working relationships with medical and administrative staff, patients and the public.  
• Ability to communicate clearly and effectively, both in writing and verbally.  Ability to work respectfully with diverse populations and differing language skills. 
• Skilled in organizing work, achieving goals and objectives and meeting deadlines. 

Helpful and Preferred Qualifications, Skills & Experience

• Strongly preferred: one of the following clinical licenses -  RN, MA, ATC, LPN, PA, APRN
• Telehealth and remote experience are highly desirable. 
• Fluency in Spanish is a plus.

About Blue Circle Health:

Blue Circle Health is a 501(c)(3) nonprofit organization dedicated to improving the health of people with type 1 diabetes (T1D), a chronic autoimmune condition in which the body doesn’t produce insulin. T1D affects more than 2 million people in the US and many face barriers to the care, education, medication, and supplies needed to manage their condition. 

Blue Circle Health provides virtual care, education, and support for adults with T1D, at no cost to them. Because T1D is a 24/7 condition that is largely self-managed, we educate and empower people with T1D to ensure they have the skills, tools, and confidence to manage their condition. Our whole-person approach includes medical care, diabetes education, support guides, supportive counseling, insurance navigation, supplies and medication, and referrals to community resources that can help with access to housing, employment and food.

Funded by The Leona M. and Harry B. Helmsley Charitable Trust, Blue Circle’s charge is to design and deliver care that improves the health of people with T1D, while proving to the T1D community that better models of care are both needed and feasible. 

Compensation & Benefits:

• The annual salary range for this role is $105,000-$140,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. 
• Health + dental + vision + short & long term disability coverage.
• 401(k)
• PTO & Holidays
• 100% remote work within the United States with much of the current organization located in the Eastern time zone. Attendance at occasional in-person meetings may be required.
• Opportunity to shape a healthcare delivery system and contribute to strategy every step of the way.
• Make an impact in the lives of patients at a non-profit dedicated to improving healthcare.

Anticipated Job Posting Close Date:

Updated: November 6, 2024. Applications will be reviewed as they are received. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.