JOB DESCRIPTION: SURGICAL COORDINATOR

JOB SUMMARY

Assists in surgery scheduling, counseling of patients and completion of associated forms and certifications.

RESPONSIBILITIES

• Greet patients in prompt, professional and personable manner.
• As appropriate, assists in screening patient phone calls or walk-ins and answering patient questions.
• Schedules all office and hospital surgery with pre-op and post-op follow up appointments. Prepares consent forms for patient signature for specific surgical procedures.
• Counsel patients regarding surgery and surgical insurance; both in office and by telephone. Initiates financial arrangements for patients when necessary.
• ASC schedules and paperwork are submitted accurately and in a timely manner.
• Ledgers are completed accurately and in a timely manner.
• De-escalate issues regarding upset or dissatisfied patients.
• Contacts patients and assures their compliance with pre-op orders.
• Professionally inform patients about co-pays, referral, payment policies and location information.
• Communicate effectively and demonstrates professionalism with referring doctors.
• Remain current on staff and physician schedules.
• Manages and prioritizes multiple tasks.
• Performs other job-related tasks as assigned.

QUALIFICATIONS:

• High School graduate or equivalent
• Minimum of two (2) years’ experience in an ophthalmic practice.
• Demonstrates high standards of professionalism and ethics.
• Overall knowledge of medical terminology.
• Experience in using Electronic Medical Records (EMR).
• Exhibits good time management skills.
• Committed to ongoing learning.
• Reliability and dependability.
• Strong organizational skills.
• Excellent written and verbal communication skills
• Proficient in Outlook and Microsoft Office.
• Flexibility (may require some early mornings and evenings)