The Travel / Operations Support Specialist coordinates and implements the Guardians of Honor (GOH) travel management process, directly supporting the NASA Science, Technology, Engineering, and Mathematics (STEM) Services contract. This individual will serve as the primary point of contact for all travelers approved by the NASA Contractor Officer Representative (COR) and will perform administrative, organization, coordination, and reporting tasks as needed

Reports to: Deputy Program Manager

Essential Functions:

• Primary point of contact for all GOH and GOH partner travelers under the NSTEM contract
• Monitor and respond to any inquiries/questions (within 24 hours) sent to the NSTEM_Travel@gohnow.com email box.
• Maintain / update the database of all Travel Request forms and ensure that the Program Manager, Deputy Program Managers, and Business Manager are kept abreast of any time-sensitive or financial issues identified.
• Serve as the primary GOH liaison between travelers and National Travel, Inc.
• Coordinate with Business Manager to ensure GOH payment methods and/or credit card(s) on file are updated as needed
• Ensure travel authorization levels are adhered to based on COR approved estimates and escalate to management, when required
• Facilitate electronic /paper approvals required for completing hotel and rental car specific payment authorizations
• Manage travel reimbursement process post event.
• GOH employees
• GOH partner employees
• Ensure travel reimbursement forms are received and processed according to employee host company.
• Communicate with travelers, accounting, and management when issues arise. 
• Prepare travel-specific reports in coordination with the 
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• Program Manager, Deputy Program Manager, and Business Manager, as required.
• Recommend changes or updates to Travel Management Process

Other Duties

• Support other departments with meetings and help desk assistance, as needed.
• The scope of the job may change as necessitated by business demands. Also, the essential functions described are not a comprehensive list of duties and responsibilities; additional tasks may be assigned. 

Supervisory Responsibilities: None

 Competency (Knowledge, Skills, Abilities)

• Demonstrates professionalism in conduct, perspective, and all aspects of work.
• Demonstrates the ability to plan and maintain control of time spent on specific tasks, with intent to work smarter, not harder.
• Demonstrates proficient written and verbal communication skills in daily communication, client interaction, and work products.
• Able to work individually and with other to achieve project and organizational goals.
• Understands and follows company standards to deliver consistent and predictable results.
• Demonstrates specialized knowledge and abilities within service areas.
• Must have advanced proficiency in MS SharePoint, MS Office Suite, and a variety of virtual meeting platforms (i.e., Zoom, Teams, etc.)
• Must be able to contribute to our positive and pro-active culture while working in a highly collaborative, fast-paced, and high-tempo team environment

Work environment: The work environment is a typical office setting or virtual/remote setting.

Physical demands: The physical demands of the job include sitting for extended periods, and occasional walking and standing. Some light lifting may occasionally be necessary up to 15 lbs.

Position type and expected hours of work: This is a full-time exempt position. Typical work hours are Monday-Friday, 40-50 hours per week. Some job activities may be required outside of typical workdays/hours. Overtime is expected during peak periods.

Travel: 20% local and regional travel, with overnight stays necessary

Required education and experience: Bachelor’s degree required.

Additional eligibility qualifications: At least 2 years of relative experience.

Equal employment opportunity statement: All employment decisions will be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.