Who we are

Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful platform.

In order to help all teams do their best work, we need our Capacity team to be a reflection of the workforce. We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems.

It’s an exciting time to join Capacity. Our company is growing rapidly: we have experienced a 150% year-over-year revenue growth. Capacity has raised a total of $84 million dollars from individual investors, giving us the opportunity to make ambitious investments in our team and big bets on our future. Our total addressable market is infinite. Any company that relies on shared knowledge and bottomless documentation, desires data automation and reporting, or needs to streamline information and processes is an opportunity for Capacity to shine. By continuing to hire smart and humble teammates all over the country, we have the opportunity to see Capacity become a premier brand enterprise SaaS.

The Role

The Capacity IT Business Applications (BizApps) team is looking for an experienced IT Support Specialist to help acquire, maintain, and track all the equipment, accounts, and other needs of our employees so they can do their best work.

The BizApps team is part of the IT Operations team which is responsible for managing cloud infrastructure, DevOps, cybersecurity, and more. The person filling this IT Support Specialist role will have many opportunities to learn more about those topics firsthand and shape their career in any of those directions, should they wish. Mentoring, growth, and “leveling up” to new roles are an important part of the Capacity culture, and we have numerous success stories we love to share.

Responsibilities

• Provide first-level technical support and troubleshooting assistance to end-users via in-person, phone, email, and remote support tools
• Be an integral part of the employee lifecycle (on-boarding, off-boarding, account management)
• Asset management (laptops, monitors, keyboards, etc...), including procurement, repair, and retirement of hardware
• Diagnose and resolve hardware and software issues, including troubleshooting network connectivity problems, and software conflicts.
• Support our heterogeneous Macbook and Windows devices, either directly or through Mobile Device Management software (JumpCloud, Jamf, Intune)

Reporting Structure

You will report directly to the Manager of IT Business Applications and have regular interaction with other members of the Capacity team.

Flexible Work Environment

Capacity has embraced a flexible work environment and has hired remote employees from all over the country and some outside the US

Qualifications

• 4+ years of relevant work experience, or education
• Firsthand experience supporting and troubleshooting Apple hardware/software or Windows hardware/software.
• Windows or Apple certifications like Apple Certified Support Professional (ACSP), Apple Certified Mac Technician (ACMT), or Microsoft 365 Certified: Administrator Expert are a plus.
• Firsthand experience supporting Okta or a similar iDP is a plus
• Experience using Mobile Device Management software to remotely manage configuration of end user devices.
• Experience with JumpCloud or Jamf a plus
• User account management experience - Google Workspace, Office 365, LDAP, etc.
• Previous experience with migrating accounts, email, documents, etc would be valuable.
• Ability to write technical processes and procedures
• High level knowledge of desktop, network, and mobile technologies
• Proven ability to troubleshoot a variety of different problems across desktop and mobile devices
• Excellent communication and people skills
• There will be many other tasks and expectations that are not included in this job description. Flexibility is key!