POSITION SUMMARY

Responsible for the day-to-day and administrative oversight of the Fourth Street Residential Apartments and Journey Point Respite Program.  Oversight duties include promoting client safety and wellbeing; facilitating the delivery of effective, quality programing; providing staff oversight and guidance; budgetary oversight; and compliance reporting.  Provides support to the Sober Living Program Manager in each of these arenas as needed.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

PERFORMANCE STANDARDS: 

• Perform all duties and demonstrate behaviors and attitudes consistent with the mission, vision and values of the organization.
• Be of good character and reputation and possess sufficient physical, mental, and emotional health to satisfactorily perform her or his job duties.
• Continually participate in building and maintaining positive working relationships through effective communication, performance improvement and teamwork efforts.
• Accomplish individual and team goals and objectives established by supervisor based on organizational need and performance evaluations. 
• Comply with all guidelines regarding client rights and confidentiality.
• Comply with documentation and training set forth by Human Resources.

GENERAL RESPONSIBILITIES: 

• Coordinates the development of annual objectives and budget for the programs in conjunction with the CNO. 
• Processes administrative paperwork in accordance with assignments and Center standards; assures submission of required paperwork from staff in accordance with Center procedures; monitors quality assurance plan within program.
• Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; identifies opportunities for improvement and directs implementation of change.
• Coordinates the implementation of internal and external policies and procedures, including those set forth by HUD, the State, the BHA and CCS, in conjunction with the CNO.
•  Collaborates with other Centennial service providers to engage clients   in care.
•  Oversees Program budgets, expenditures, and financial record keeping.
•  Monitors, manages and reports on goal progress and budget variances.
•  Continuously evaluates staff performance and provides constructive feedback, coaching, support, and disciplinary actions in conjunction with the CNO. 
•  Demonstrates a commitment to continuous skill development to competently serve individuals from diverse cultures and backgrounds.
•  Participates in agency, program, and other relevant meetings and supervision/coaching sessions.
•  Attend trainings and seminars appropriate to the position, and as assigned by supervisor.
•  Attends and engages meaningfully in regular supervision with the CNO.
•  Covers shifts for Respite   Mental Health Workers as needed and able. 
•  Provides psychoeducation, skills training, and supportive listening to clients individually or in a group setting when covering Respite Mental Health Worker shifts.
•  Performs other job duties as assigned. 

FOURTH STREET SPECIFIC RESPONSIBILITIES:

• Administers/maintains Fourth Street House and related services or subsidies.
• Completes Department of Housing (DOH), Housing and Urban Development (HUD) paperwork to include housing        orientations, lease ups, annual and interim recertifications and processes in a timely manner utilizing the ELITE system as        required. Complete all tenant certification and compliance reports: including Enterprise Income Verification (EIV).
• Assess, monitors, and follows up with each resident’s ability to meet basic housing needs and access appropriate        community resources to maintain their ability to remain in the community.
• Works with the Peer Support Specialist to provide needed support to residents. 

RESPITE SPECIFIC RESPONSIBILITIES: 

• Responsible for maintaining high quality clinical care of all clients admitted to the program as evidenced by positive client outcomes and high levels of customer satisfaction.
• Interviews, engages and supervises all Respite program staff, assuring high quality service delivery and functional teamwork in conjunction with the CNO.
• Provides or arranges for regular administrative supervision, including annual performance reviews for staff in accordance with Center standards.
• Provides comprehensive initial and on-going training to all staff, and develops methods to measure staff performance and adherence to policies and procedures in conjunction with the CNO. 
• Develops, monitors and adjusts program offerings to meet the needs of diverse clients in conjunction with the CNO. 
• Develops and and monitors processes which assure client and staff safety and wellbeing in conjunction with the CNO.
• Maintains and updates all Program policies and procedures in conjunction with the CNO.
• Develops staffing plans and scheduling to adequately and efficiently cover a 24/7 program.
• Facilitates seamless coordination between Respite Program staff, Mobile Crisis and Outpatient programs.
• Monitors timely and accurate record keeping by Respite staff.
• Provides coverage for Respite program in the case of uncovered shifts.  
• Oversees facility upkeep and keeps in close communication with maintenance and cleaning staff.
• Monitors use of assigned company vehicles, including scheduling their use and coordinating upkeep, with maintenance staff.
• Assists with non-emergent and emergent client transport activities utilizing designated dispatch software.

SOBER LIVING SPECIFIC RESPONSIBILITIES:

• Provide support to the Sober Living Program Manager as needed. 

SUPERVISORY RESPONSIBILITIES: 

• Interviews, engages and supervises all Respite program staff--including Case Managers, Mental Health Workers, and Peers--assuring high quality service delivery and functional teamwork in conjunction with the CNO.
• Provides or arranges for regular administrative supervision, including annual performance reviews for staff in accordance with Center standards.
• Provides comprehensive initial and on-going training to all staff, and develops methods to measure staff performance and adherence to policies and procedures, in conjunction with the CNO. 

EDUCATION

• Bachelor’s Degree preferred in Human Services, Social Work, Psychology or other related field.
• QMAP certified.

ABILITIES, KNOWLEDGE, SKILLS

• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels, both internal and external.
• Ability to work effectively and professionally with diverse populations.
• Ability to work as an effective member of a team. 
• Possess effective verbal, written and computer communication skills.
• Knowledge of State & Federal statutes regarding patient confidentiality and an ability to adhere to these regulations.
• Ability to read, analyze, and interpret rules and regulations governing administered programs. 
• Ability to effectively present information and respond to questions from co-workers, consumers, and the general public.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to adapt to the needs of the organization, employees and consumers.
• Ability to prioritize tasks and delegate them as appropriate.
• Ability to maintain appropriate boundaries.
• Ability to identify and nurture strengths and support client rights to self-determination. 
• Ability to multi-task, prioritize concerns, and effectively manage time independently
• Ability to work as a team member
• Knowledge of basic computer literacy such as e-mail communication and word processing
• Ability to work flexible hours, which may be required
• Ability to travel within the Center’s service area or to other locations as needed