At R3, we are committed to providing our clients with best-in-class solutions for all of their IT needs. We are relentless in our pursuit of excellence and dedicated to providing our clients with unsurpassed quality, service, and value day in and day out. As we continue to grow and innovate, we are seeking passionate and dedicated individuals to join our team. If you’re ready to join our mission of setting the standard for IT excellence, we are looking for an experienced Senior Program Manager to oversee and manage multiple complex projects within the Professional Services team. This role demands a high level of organization, attention to detail, and a strong background in cloud and IT infrastructure technologies. 

The Senior Program Manager will provide project management leadership and technical expertise while maintaining quality, budget, and deadlines. They will collaborate with all levels of management, including executive leadership, and coordinate project activities with the R3 team, clients, vendors, and other stakeholders. Effective communication and the ability to manage and deliver projects efficiently in a fast-paced environment are essential for success in this role. 

Responsibilities and Duties:

• Develop and maintain project plans that include objectives, milestones, tasks, timelines, risks, and resource management.
• Lead and manage multiple complex projects simultaneously.
• Ensure projects are delivered, meeting the objectives while being within scope, schedules, and budget.
• Manage changes to the project effectively to control the scope, budget, and schedules. 
• Lead and manage project team members, assigning clear roles and responsibilities.
• Schedule and conduct project meetings.
• Monitor project progress to proactively manage issues, risks, and any blockers.
• Communicate project status updates regularly and effectively.
• Produce project artifacts such as meeting minutes, change orders, documentation, RAID logs, and closure documents.
• Utilize project management tools to aid in project delivery.
• Track and manage project hours for accuracy in reporting and billing.
• Review project contracts to ensure objectives and deliverables align with customer goals and expectations.

Knowledge, Skills, and Abilities:

• Proven experience in successfully leading complex projects through all phases
• Exceptional skills in communication, presentation, and relationship management
• Highly organized team player, responsive, and skilled in critical thinking and collaboration
• Positive, solution-focused mindset
• Experience presenting to and working with executive leadership
• Experience with project management tools such as MS Project, Gantts, and BrightWork
• Good understanding of cloud computing and IT infrastructure
• Good understanding of Microsoft technologies and cloud-based services, including Azure, Microsoft 365
• Solid working knowledge of networking, including LANs, WANs, VPNs, routers, firewalls, and TCP/IP
• Proficient in Windows servers and virtualization technologies

Qualifications:

• Minimum 8 years of experience as an IT project manager or program manager
• Bachelor’s degree in information technology, Computer Science, Management Information Systems, or related discipline
• Preferred certifications: Project Management Professional (PMP), Agile Certified Practitioner (ACP), ITIL v3, Microsoft Azure, Office 365 

Why join our winning team?

• Competitive wages to reflect your experience and skills.
• Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
• 401(k) with company match to help you plan for the future.
• Flexible time off policies to ensure you maintain a healthy work-life balance.
• We offer many remote opportunities, allowing you to work wherever you want. 
• We are committed to creating a positive impact on society and contributing to a better world--we're involved in our community and encourage our employees to do the same.
• We are reshaping the industry and the way it thinks about technology and service.
• We strive to be better and encourage our employees to do the same by offering training incentives and bonuses to help you and your career grow. 
• The opportunity to be a part of an amazing team. 

R3 is an equal opportunity employer. It has been and will continue to be a fundamental policy of R3 to not discriminate on the basis, of race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state, and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, and termination.