Department: Development

Reports to: Associate Director, Development

Classification: Non-exempt, full-time preferred without benefits

Pay range: $32.00 - $38.00 per hour depending on directly related experience

This is an onsite, Boston-based position. Local candidates only. No agencies, please.

Note that this is a temporary position beginning January 6, 2025 and will end by June 30, 2025. Some evening and weekend work is required.

Isabella Stewart Gardner Museum Core Values

Isabella Stewart Gardner believed that art had the power to change lives and she built a beautiful, personal, and immersive Museum setting to do so. Today the Isabella Stewart Gardner Museum (ISGM) is a living embodiment of her bold vision; it’s a dynamic place where ideas and creativity in all its forms inspire visitors. Through exhibitions, music, programs, and performances we strive to tell new stories and challenge assumptions by engaging diverse voices and community members.

Our Core Values are:

• Creativity is our Legacy
• Community is our Purpose
• The Collection is our Catalyst
• Diversity, Equity, Accessibility, and Inclusion are our Commitments

The Isabella Stewart Gardner Museum seeks to connect past with present, develop and sustain mutually beneficial partnerships with our local communities and artists, expand and diversify our audiences, and generate opportunities for creativity. We are firmly committed to creating both an inclusive work culture and a welcoming visitor experience. Our five-year Strategic Plan outlines the Museum’s core values, goals, and initiatives that serve as a renewal of Isabella’s promise for the Museum to be a place for “the education and enjoyment of the public forever.”

Position Summary

The Patron Program Manager - Temporary oversees the Friends of Fenway Court Patron Program, an upper-level membership group of key supporters who give $2,000–$100,000 annually and enjoy a greater level of access to the Museum through special events, behind-the-scenes opportunities, and a personalized experience. This temporary position will help to meet the Patron Program’s goals for revenue and participation through supporting the cultivation, solicitation, and stewardship of current and prospective donors.

Essential Functions and Primary Responsibilities

• Produce personalized program mailings, including solicitations, renewal reminders, acknowledgments, and benefit fulfillment.
• Draft and edit individualized letters and emails for senior Development staff to use in cultivation, solicitation, and stewardship.
• Serve as staff lead for Patron phone line and email inbox, providing excellent customer service in responding to questions, booking reservations, and coordinating requests.
• Support, staff, and participate in Development events (roughly 10).
• Tailor invitations and Museum e-newsletter for Patron audiences.
• Track progress to goals, maintain program calendars, record outreach and stewardship activity, and monitor status of current and prospective Patrons.
• Perform general administrative tasks as needed.
• Perform other duties as assigned.

Qualifications

Required

• Bachelor’s degree, or commensurate experience, with at least 2 or more years of fundraising experience.
• Strong written and verbal communications skills; organizational and administrative experience.
• Demonstrated ability to work in a fast-paced and demanding environment while maintaining a professional and positive attitude, working effectively individually and as a team member.
• Proficiency with Microsoft Office, Google suite, and Tessitura/CRM databases.
• Ability to handle confidential information with discretion.
• Commitment to advancing the ISGM’s diversity, equity, accessibility, and inclusion (DEAI) initiatives.
• Ability to work some evenings and weekends as required.
• Legal authorization to work in the United States.
• Must complete a pre-employment background check to the Museum's satisfaction

Desirable

• Museum and/or non-profit experience.

COVID-19 Protocols

All employees of the Isabella Stewart Gardner Museum are required to provide their COVID-19 vaccination status. If you are not vaccinated, you will need to participate in an interactive process to request a religious or medical accommodation and to submit weekly test results, in addition to following other federal, state and CDC recommendations.

Equal Opportunity Employer

Diversity, Equity, Access, and Inclusion is one of the core values we hold close to our business practices. The Isabella Stewart Gardner Museum is committed to affording equal opportunities to qualified individuals regardless of race, color, gender, gender identity, genetics, military/veteran status, pregnancy, religion, sexual orientation, age, national origin, ancestry, disability, or any other basis prohibited by applicable laws.

Request an Accommodation

Applicants with disabilities who are unable to fully access ISGM's online application system may contact us at hr@isgm.org for assistance with a reasonable accommodation.